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Joined: Sep 2007
Posts: 115
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OP
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Joined: Sep 2007
Posts: 115 |
A person in our office is getting a system alarm #203 on his phone. I looked up this alarm and see that it is caused be a loss of communication between the system and voice processsing CPU.
This location will be converted to Voip by the end of the year.
What can I do to clear the alarm? Should I be concerned or address the issue immediately?
It's an Eclipse/Inter-Tel 5.346.
Thank You,
Troy
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
you should be concerned, this alarm unless the problem has been resolved means VM is not operational. The connection is either serial or via TCP/IP.
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Joined: Sep 2007
Posts: 115
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OP
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Joined: Sep 2007
Posts: 115 |
voice mail for the system or for his phone? I have not received an complaints from the office about the system VM being down.
Thank You,
Troy
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
It is possible that the 203 cleared, possibly a network issue? If the 203 is current there will be no voicemail service for anyone.
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