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#583572 01/21/15 12:54 AM
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mdaniel Offline OP
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Is anyone else having issues with ESI SIP?
Our last (2) cutovers have been a nightmare.
One customer got tired of waiting on an answer after a month of not being able to use their lines and the second is getting ready to do the same.


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mdaniel #583580 01/21/15 10:47 AM
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Yeah, ESI SIP is not ready for "Prime Time." I think they are trying to do too much with technology that is not quite up to snuff. We encourage our customers that want SIP to wait until the service is stable.

Rcaman


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mdaniel #583883 01/28/15 04:01 PM
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Just curious, are we talking about their SIP trunks or their Hosted solution??

Walter

mdaniel #583942 01/29/15 10:47 AM
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I assume Mdaniel and I are talking about the hosted solution. The ESI SIP hardware works very well.

Rcaman


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mdaniel #583976 01/30/15 01:30 AM
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mdaniel Offline OP
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I'm talking about ESI SIP trunks connected to a ESI CS system.


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mdaniel #583978 01/30/15 02:03 AM
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The ol' ESI "bursting" spiel got you. I got burned doing SIP trunks on a Panasonic is 2010, been sticking with PRI ever since.


Aaron
mdaniel #583981 01/30/15 08:43 AM
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I haven't used it extensively but we have a little demo setup of the ESI Cloud product and it works pretty nicely! Haven't had any issues with it. I used it for about a week straight as my primary desk set and with the softphone running on my droid when I was out of the office.

We have their SIP trunks installed on a Ipitomy system that we (knock on wood) never hear from.

Gary

mdaniel #583982 01/30/15 08:43 AM
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Originally Posted by mdaniel
I'm talking about ESI SIP trunks connected to a ESI CS system.

So your issue has to do with their deployment not the call quality etc??

I have only sold a couple and that part went smoothly. Since i didn't sell more they stopped paying me a commission per our agreement which has soured me on the whole thing.

mdaniel #583987 01/30/15 10:10 AM
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OK. I'm confused. All our clients that are using SIP are all CS systems and the hardware works well IF you have the latest software. The cloud service has been problematic as it works well when it works but when it's down, and it seems to do that a lot, it's down and the client, unless equipped with a few POTS lines, is dead.

Rcaman


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Rcaman #583991 01/30/15 11:10 AM
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Originally Posted by Rcaman
OK. I'm confused. All our clients that are using SIP are all CS systems and the hardware works well IF you have the latest software. The cloud service has been problematic as it works well when it works but when it's down, and it seems to do that a lot, it's down and the client, unless equipped with a few POTS lines, is dead.

Rcaman

He is talking about getting them deployed i think. Sounds like he can't get them installed.

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