atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Networking an NCP-500 and a TDA-50

It means you need PRI.

ELCOT means analog CO line.

The basic FWD is part of std SW. The simultaneous ring of cell or any other number as part of an ICD group is the enhanced feature, that needs PRI, might work with SIP DID, check with Tech Support.

Move up to 100 or NCP.

Thanks so much for your reply. The vender I purchased the phones from insists I should be able to have the TDA50’s incoming CO lines ring in both offices, but can’t offer an explanation for why it doesn’t work. He even checked with Panasonic’s tech support and they agree it should support network ICD groups. Furthermore the say PBX is programmed correctly. They suggested I have a certified installer come into the office to figure out the problem. I would gladly do that if I thought it would help, but feel I would just be told this feature is not supported by my system.

I am able to ring the phones in the other office by setting the DIL destination (of the TDA50 CO lines) to an extension or ICD group in the other office. I can also ring the other office by setting the DIL destination to a virtual PS if I set the intercept destination “when called party is busy,” to an extension in the other office, but not by using the forward feature. This still doesn't solve the problem of having it ring in both offices.

Would it work if I set the DIL destination to a wired extension and then pair 2 virtual PS’s in parallel with the wired extension? I can forward one PS to another extension in the local office and forward the other to an extension or ICD group in the other office. I’m not sure how to do this, but would be willing to spend the time figuring it out if there was a chance it would work.

You can not explain what you want.
Figure out what you want and then repost.

Call forwarding?

Outside number to ring at the same time as ICD group?

ICD group at main location to ring phones at both Main and secondary.

Whatever, have whomever you bought the system from remote program so that it will work. But they most likely don't know Squanto about the System, much less the Enhanced Software. It appears that they sold you the wrong can of worms and they don't have an opener.

Or have a Certified installer that knows how to set up what you want to do, you just need to explain what it is that you want.
Of course if your S/W is corrupt or system needs to be initialized it will cost you, may need to re-register.

You can't talk to Panasonic, only the so called Vendor, if it wont work get yo money back.

Hint:there is a reason that Panasonic like to sell via Certified Dealers.

I need incoming calls to the remote office (where the TDA50 is located) to ring simultaneously in both offices. The incoming calls to the main office (where the NCP500 is located) already ring in both offices. My earlier rambling post was an effort to look at different strategies to accomplish what I thought I articulated in my original post.

By the way I did re-register after I installed the new SD card with enhanced features.

The dealer did forward my DSSYS file to Panasonic. I was told the system is programmed correctly, so I'm not sure how remote programming would help.

The dealer I purchased both systems from is a Certified Dealer, yet he is still unable to help me. So much for Panasonic selling via Certified Dealers.

Must be an Internet dealer,

Have enhanced sw on both locations??

They do installationson on the West Coast. I'm on the East. Yes, I have the software upgrades for both locations(KX-NCS3910- KX-NCP and KX-TDA5920- KX-TDA50 CTI).

Set the the virtual PS of the 50 to ring the ICD group of the NCP

There are a lot of variables to this.

Up to 4 Virtual PS can be member of the local ICD group.

What kind of lines on NCP??

Forwarding of the PS must be All Calls.

I can set a virtual PS of the TDA50 to ring the ICD group of the NCP as long as the the Virtual PS is set as the DIL destination of the incoming CO lines. If I change the DIL destination to a local ICD group and make the virtual PS a member of that group, it no longer works. Fowarding is set to All Calls.

I have analog CO lines on the NCP. I have no problem getting those lines to ring in both offices.

I think I may have discovered the problem. I am unable to forward calls of any kind. I can't even forward an internal call. Forwarding is set to "All calls". I have the COS of all extensions set the same. I have no internal or external blocking set. I've enabled "transfer to CO" and "call forward to CO." What can prevent the transfer of calls that I haven't touched on?