atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems Networking an NCP-500 and a TDA-50

In my last post I meant to say what can prevent an extension for forwarding calls? Transferring calls is working fine.

COS must be set right for all.

ICD ring Group Distribution Method set to Ring.

CF of PS set by Console.

Forwarding doesn't even work when the an extension is forwarded internally (i.e. having nothing to do with a ICD group or a PS). I should be able use this basic feature even if I didn't have the SD card with enhanced features.

Only thing i can think of is Software corrupt.
Initialize and start over.

One again, thanks for your reply. I initialized the system and started again with the default settings, but still no ability to forward. I can't even forward internally. I guess if there is a corrupted file, other than a programming file, initializing won't help. My next step is reinstalling the old SD card (without enhanced features) to see if I can then forward. If I still can't forward, then I'm at a loss. It seems unlikely it's a hardware issue, since all of the other features are working.

Well, something is broke. If you can't FWD you need a replacement system, or if you downloaded the Enhanced SW a replacement for that. The system has Forwarding and if it does not work then you are owed a new system. If so upgrade to NCP. Although you said earlier that PS forwarded to ICD group when dialed or DILed to.

I apologize for a somewhat misleading post earlier on when I used the term "forwarding" loosely. I was never able to forward the PS. Instead I set the intercept destination “when called party is busy," to the floating extension of an ICD group in the other office. This only works if the PS is set as the DIL destination of the incoming CO line or if the DIL is set to a local ICD group and the PS is its only member. Once I add a local extension to the ICD group the PS no longer rings the other office.

You never answered are you forwarding via console?
I believe the PS must be done so.

Yes, I am forwarding via the console. It's not just the PS that I can't forward. I can't even forward one local wired extension to another. Tomorrow I'll be in the office with the TDA50. I'll try the old SD card to see if forwarding works.

Today I initialized the PBX with the old SD card (without enhanced features) and I'm still unable to forward calls. I can't even use simple internal forwarding. How is that possible? How can all features except forwarding work? I assume this rules out a corrupted file?