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Joined: Feb 2015
Posts: 2
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OP
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Joined: Feb 2015
Posts: 2 |
I am trying to connect PCPro to a Univerge SV8100 that has not been worked on in a while. and I keep getting this error when I try to connect to the device;
"Fatal error: cannot load database schema file. Your PCPro installation may be corrupt"
I am using PCPro Version 9.5 and here is the version printout from WebPro.
Version Information
WebPro 9.00
PCPro Server 1.03.0o.pipk
Main Software 09.00
DBMS V11.0H
FPGA 0200
DSP 0000
IPL B/32
Any advice to what is wrong or what I am doing wrong would be appreciated.
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Joined: Jul 2005
Posts: 1,333
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Joined: Jul 2005
Posts: 1,333 |
That should work OK. Try reloading the SV8100 CPU with V9.50 software again just in case something has gone bad. This error normally means that you are using a PCPro that is older than the PBX or the CPU you are connecting to is not from your region.
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Feb 2015
Posts: 2
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Joined: Feb 2015
Posts: 2 |
Is there an easy way to tell what region the PcPro software is set to. "necntac.com" is giving me issues that will require me to contact them at the moment.
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Joined: Jul 2005
Posts: 1,333
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Joined: Jul 2005
Posts: 1,333 |
It will normaly say in the bottom right corner of PC pro something like "File Version: SV8100 AU R9.5" this is for the Australian version we use here..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Sep 2004
Posts: 4,195 Likes: 2
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Joined: Sep 2004
Posts: 4,195 Likes: 2 |
I would try installing 9.5 on another machine. You need to download this off NTAC. We are not allowed by EULA to disburse these programs to people. If you have a valid NEC tech id and training you will have no problem and if you do contact them they get it sorted pretty quick.
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