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Joined: Dec 2007
Posts: 262
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OP
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Joined: Dec 2007
Posts: 262 |
Is it possible to send a VM and/or turn on the MSG Light indicator to all agents/members of an ACD Group?
TIA
Inter-Tel Axxessory Talk v9.125
Carmac
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Joined: May 2001
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You could use msg notification - the VM can call from a list to notify (cascade table), but not light the msg light on more than one phone.
Devin
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Joined: Jun 2007
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There is a way to use the cascade levels to light multiple lights but it will not be as tightly integrated as far as the MWI going out when messages are saved/deleted.
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Joined: Dec 2007
Posts: 262
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Hmmmm? Chris, tell me more please.
What the ACD Group Supervisors are looking for is a visual cue to more than one person (which we already do have set up) when a message falls into the box.
The problem is that if the supervisor who already gets that notice is unavailable, the fact that a customer has a hot issue has to wait for his return.
They just want more than one person, at least two or more, if not the whole group, to see it.
;-<)}
Carmac
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