atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Uniffied Messaging Error with Office 2007

Hello. I've just upgraded my office suite to Office 2007 Pro Plus. My Office upgrades are completing correctly but I'm finding that I have to re-install the Unified Messaging client after each upgrade. Not a problem, that I can do. However, on the most recent upgrades, when I go to install the UM client, I get an error message that says:
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Could not install Unified Messaging due to one system incompatibility. Please correct this incompatibility and reinstall Unfied Messaging.

1. This installation requires Outlook to be installed with the Corporate/Workgroup option. Reconfigure Outlook with this option.
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I can find nowhere in Outlook 2007 to do this. I did 30 upgrades before the error appeared. Now I am getting virtually every time. I've uninstalled the UM client and tried a clean install with no change.

Any help will be greatly appreciated.

Thanks.

Check yer mail...

OL 2007 is not supported.

Many thanks to superfoneguy for the solution to my problem. It worked just fine.

I'm planning on upgrading to OL 2007 next week. If there's a fix, can you send it to me?

Thanks

On the way...

Superfoneguy,

If you have a tip on getting UM to work w/OL2007, would you please pass it along to me?

Thx!

Email headed yer way...

We just upgraded this evening could you please send me the fix as well.

Thanks
John

I just upgraded to Outlook 2007 and have the same problem reinstalling Unified Messaging 2.212. Can you send me the fix too?

Thank you.

Frank

We are going to upgrade to office 2007. Could you please send me the fix that you used.

Thanks,

Mike

Superfoneguy, I've found that upgrading from 2003 to 2007 has not been an issue. Installing directly in 2007 does not work. May I have your solution?

On this note, does anyone know if Communicator 2007 is compatible with an Inter-Tel Axxess system?

I've been looking into this product as a Corporate IM solution and see it also supports call routing, voicemail to email, and other UM functions i currently get with my Inter-Tel UM 2.1. The problem is 2.1's webclient won't work with IE 7 so i would like to just phase that out if i can and use the MS Communicator as a single product.

Anyone attempt this?
Results?

Thanks!

Are you referring to Unified Messaging or Unified Communicator when you refer to "Inter-Tel UM 2.1"?

superfoneguy-

Could you possibly send me your work around for Outlook 2007 and Unified Messaging 2.212?

Thanks in advance.

superfoneguy-

I never received your email with the fix for Outlook 2007 and Unified Messaging 2.212. Did you email it to me? If not, is it possible you could post the directions and necessary data on this forum?

Thank you.

superfoneguy

I am trying to install um 2.364 on outlook 2007. can u send me that fix so it could get around the corporate/groupmember error. thanks

Could someone please send me this fix too, I'm having the same error.

Can anybody send me the fix for installing UM on outlook 2007

Thanks

I have the same problem here. Had UM working with outlook 2003 then upgraded to 2007 and it's no longer working. If someone could send me the fix it would be greatly appreciated!

On the same note of using UM with outlook I thought there was some way of using IMAP instead of the UM client? Anyone know about this?

You can use IMAP if:

1. You are using an Enterprise Messaging server, version 1.1.43.X or higher

2. You have Unified Messaging licenses.

The IMAP version works well, but is not as 'fancy' as the UM client. When you use IMAP, you get a new folder in Outlook that yer voicemails get delivered to and they appear as .wav attachments. This means they can get huge in a hurry. If you delete the voicemail in yer email, yer message light goes off, if you move the email, the message is saved. You can also un-delete the voicemail and yer message light goes back on. That's pretty much it.

Add me to the list. If someone can send me the fix I would sure appreciate it.

Superfoneguy.

I got the fix and it worked like a charm. Why doesn't Inter-tel support this fix?

Thanks.

Frank

Sorry to get here late on this one.

Reason for incompatability with Office 2007:
All previous versions of Office were based on the original setup of all Office versions. Legacy application support was possible until Vista, Server 08, and Office 2007 came along. These SW suites all use XML imaging as the basis for their code. WHat this means is that, you can have a lot of issues with this suite of SW if being used with legacy SW. It may not be supported, however there may be a possible fix.

Try going to the Windows flashing button in the upper left of Word, Outlook, etc, and change from the new XML based file type to the classic or legacy file type, and let us know if that helped. If you need a hand with doing that, go to Microsoft Technet and type in changing file associations to classic type in Office 2007.

I'll have to try the above ideas, but the reason Inter-Tel isn't supporting Outlook 2007 or 2003 SP3 is likely that they want the client-model UM approach to go away. Too hard to support. The new UM OSE (IMAP) model works pretty well, isn't as 'fancy' as the client type but doesn't require client-side s/w so they really are pushing that solution.

Superfoneguy-

does this fix work for 2003 SP3 issues too? If so, can you please e-mail it to me?

Thanks much

2003 SP3 is absolutely not supported and I have no fix for that. I would not count on that ever being supported w/ the UM client. If you are running an Enterprise Messaging server you can use the IMAP solution.

How is it that you apply the IMAP solution?

Superfoneguy,

I too am having issues with UM 2.364 working with Outlook 2003 SP3. Could you e-mail me the fix also.

Thank you

Superfoneguy,
I am also having the same issue of working with Inter-Tell UM Version 2.221 and Outlook 2007. Could you please send me the Fix as well!

Thank You!

Superfoneguy,
Could you please email me the patch for UM 2.365 to work with outlook 2007.

Thank you

Hey could I get those instructions also? We just upgraded our phone system and I have to install on 75+ computers and don't want to get this error everytime, or at least I'll know how to fix it when the time comes.

Thanks,

Robert

Can someone send me this fix, as i have the same problem.

Can someone please send me the fix also, we are having the same problem. Thanks

"Are you referring to Unified Messaging or Unified Communicator when you refer to "Inter-Tel UM 2.1"?"

Sorry i was referring to Unified Communicator 2.1

Unified Communicator 2.1 is not compatible w/ IE7, that is true. The newest ver. of UC is compatible though.

As far as whether the Microsoft solution will integrate w/ the fone system, the answer is no. Inter-Tel has not made public any info that would indicate they are pursuing this at all.

can someone send me the fix as well?

why doesn't someone just post the fix in the forum rather than emailing it individually? Is that against the forum rules for some reason, and if so why?

Yeah, would be a lot easier.

can i get the fix as well?

Superfoneguy or anyone that may gave it. ,
I am also having the same issue of working with Inter-Tel UM Version 2.221 and Outlook 2007. Could you please send me the Fix as well!
Thanks in advance.

Hi,
I got the same issue with outlook 2007 when installing UM. Could I please have the instruction to make it work. Thanks
Thien

Superfoneguy,
I'm going to join in on this one... Would you please send me the fix as well?

Thanks much,

Superfoneguy,

Can you please send me the fix to get UM working with Office 2007?

Thanks,

Ryan

has anyone actually received this fix?

All my users are on SP3 yet half of them work with SP3 and half of them don't. I've rebooted all machines and yet it still works on some. I find it odd and I hope I can find what is making the users on SP3 work. We're using Office 2003 SP3.

Could you send me the fix as well please?

Thank you!

The fix seems to work for only Outlook 2007 not for Outlook 2003 SP3. It's only an update to one of the INF files.

If someone could send it to me also then that would be awesome, thanks!

Superfoneguy can you please send me the fix for Outlook 2007 and um client 2.364

Thanks!

Superfoneguy! Me too? Me too?

Please send to me. I have many systems needing this.

Superfoneguy,

Can you please send me the fix UM work with Office 2007?

Thanks,

Superfoneguy,
I also need the fix.
Thanks,
lgarn

Hi,
I'm still needing the fix for this. I would appreciate if someone could send this to me.
Thanks,
Lisa

Has anyone tried the fix described in Microsoft KB article https://support.microsoft.com/kb/938816?

I applied the registry hack to one machine with SP3 and it worked. It did not work on another machine. Biggest major difference between the two is that the one that works has IE6 and the other IE7. Of course it may have always worked for this IE6 machine...

I think you nailed the issue. IE7 is the kiss of death.

BTW, welcome to the board.

I was able to get Outlook SP3 working with UM.

If you are running outlook SP3 you need to uninstall outlook and reinstall to SP2. Then reinstall UM, then apply SP3. I've notified InterTel of the fix. We have full functionality in UM

Can someone send me the fix too please. Thanks in advance!

I too am having the Outlook 2007 issue with Unified Messaging... Please send me an email with the information to fix this.-+

I am about to dust off our UM setup and have Outlook 2007, the fix would be greatly appreciated!

I would like the fix as well. Thanks

I could really use this if anyone would send it to me, mlukensATraymoreDOTcom

Please send the fix to me as well. Thanks.

I found out how to get it working myself, on Outlook 07 I can install UM, recieve voicemail and fax, but I can't SEND a fax, it just sits in the drafts folder. Anyone have an idea?

Can someone send me the fix as well? I just ran into this problem. We upgraded everyone from 03 no problem, but now are doing new 07 installs and it fails everytime. Thanks.

I am running Outlook XP w/ SP3 and UM 2.221 and getting the exact same error. Will this fix work? If so, please send it to me! Thanks!

I would like the fix also. Thanks.

Could you please send me the fix as I am now experiencing the same issue.
Thanks,
Darren

Can someone send me the fix as well? I'm experiencing the same issue with Outlook 2007 and UM Client 2.359.

BMB.

I need the fix as well.
I will help hand it out as well as the latest client if someone will send them to me.

I have UM client 2.212, but would like to get the latest.
Does any of this work in Vista?

Superfoneguy - Could you e-mail the fix to me as well? We just purchased a new laptop with Office 2007 and have the same issue with installing the Inter-Tel Unified Messaging.

Thank you!

I have UM 2.212 and just updated all of my computers to Office 2007 as well. Can someone send me the fix? Please?

Thank you!

Hello,

We have UM 2.221 and Office 2007. Would someone please send me this fix as well?

Thanks

Can someone send me the fix? Please and Thank you
Randy

Here is a link for the fix for the unified messaging on Outlook 2007. This is only for systems running the vpu voicemail that uses um client v2.2XX. If you are running enterprise messaging with um client V2.3XX, it requires a different fix. Email me if you need that one.

https://www.yousendit.com/transfer.php?action=download&ufid=bVlCWWVvQTZoMlVLSkE9PQ

Getting the same error. Could someone send me the fix?

I have upgraded all of my computers to Office 2007. I can really use this fix.

Please send a fix this way...

Click on the link in phoneman06's post. :bang:

Phoneman06's post expired

If someone could send me this info, or reupload it somewhere - it would be very much appreciated.

Stop using UM. Go to each person's mailbox. Change email delivery from "Unified Messenger" to "Forward only" or "Forward and copy". No client based software is needed. The voicemail is delivered as a WAV file with the actual timestamp of the recording on the email, not when they happened to open Outlook.

This works for me if anyone else wants to try it.

What worked for me was to take the MSMAPI.INF file from an Outlook 2003 client and copy it somewhere else then upgrade to Outlook 2007 (2007 install will delete this file on upgrade) then after the install was complete I moved that INF file back to where it originally was programfiles/commonfiles/system/msmapi/1033 after that I was able to use the already installed UM or install it if the client didn’t have it. I have been doing this on all of our clients since we upgraded a little over a year ago with no issues.

If anyone can send me the fix, I would appreciate it. We had tested this a couple of years ago and hadn't gotten any new '07 clients since, till now. Any help is appreciated.

Can someone please send me the fix for Inter-tel UM client to work with Outlook 2007. I would greatly apprieciate it. Thanks

hey if anyone could send me this fix it would be greatly appreciated. ver 2.221

I just upgraded to Office 2007 and am unable to install UM 2.212. Can you please email me the fix as well? Much Appreciated.

Could someone please send me the fix as well?

Why not just post the fix in this forum? That would probably save lots of people time and be a whole lot more conveinent.

Tried the link for the fix and it's expired. I would really like the fix also. Please. Thank you.

Anyone seen or have a link to this file?