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Hello everybody, I'm an IT Manager of a Beach Resort in Danang, Vietnam. My company is using a NEC SV8100 Telephone system. I'm trying to find the way to setup the Automatically Call Forwarding at Night Mode(00:00 - 06:00) function but still not success. For example we want to setup the system automatically forward the call from Restaurant phone to Operator Phone from 00:00 to 06:00. It's quite complicated in programing the system. So if you have some experience about this master, please be kind to give me some idea or tutorial! Thank in advance!
Last edited by GiangLong; 03/09/15 02:58 AM.
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Night mode service is quite involved as far as programming. If you are not familiar with the 8100 I suggest you look for a reputable dealer in your area.
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So what do you mean? It's possible or not to setup that function?
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It's possible. The problem is that switching modes affects a great many things that you have to know what you are looking for. It's easier and safer to get a certified tech onsite rather than leading you into real problems. This gets into a lot of programming that depends on your setup.
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Joined: Aug 2005
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Why not consider just having the restaurant phone forward to the operator phone with a manual call forwarding assignment? The restuarant staff could activate the forward when they close for the day, and deactivate when they open in the morning......then, you aren't tied to a specific time if things change....
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Most time we switch night mode manually. you should try this first and make it work, and then set "Automatic Night Mode Switching" in 12-XX.
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Thank you for your good idea, that's the temporary solution we are applying to solve the problem, but it's not the best solution, right? it is not completely automatic. So I hope find another solution to setup that function work automatically day by day without human intervention.
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I am pretty sure forwarding extension calls to a different extension is NOT something you can do with Night Mode switching.
If your scenario is that guests are calling the restaurant extesnion and those calls should ring the operator extension between midnight and 6AM - I don't see a way you can accomplish that within the parameters of Night Mode.
I still think a manually activated forwarding assignment is the only way to go.
I guess if the calls to the restaurant are from outside the system - you could do it using night mode, but I don't think that's your situation.
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Actually, this can be done on a Night Mode switch using Call Coverage keys and adjusting the ringing for mode. For ease of programming for the layman forwarding is easier.
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Nice call Coral Tech. I forgot about the call coverage keys ringing being set per mode. I agree though - seems like an awful lot of jiggery-pokery for automating a single forwarding assignment.......
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