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We have had an ongoing issue with our in house VM with a caller leaving a call and on retrieval we'll hear the first few seconds of the caller then static. I attributed this to our system being rather old and having a number of software upgrades since installation.
Well, now we're starting to have a number of customers complaining about this. especially two medical practices that are quite put out.
Naturally, like Vodavi was wont to do, NEC claims they've never heard of this (this truly annoys me) even though they listened to one of the messages. We now have enough complaints that it has to be a systemic issue. Any idea of the fix or is there an external mail system we can use that's reasonably priced?
All of the systems are 4.50 but we noticed it with ours even on earlier releases.
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Joined: Apr 2005
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NEC is a company that stands behind their product like no other I have worked with. Get back on the phone with tech support with the additional complaints.
If you have a tech ID number from NEC go to the NTAC website and look for the SL1100 forum, log a complaint there.
We get old too soon, smart too late
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Like Dans Said , I would also call the NEC account manger for your area and get him involved
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Dec 2008
Posts: 228
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Having the same issue. 4.50 software...
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Joined: Jul 2005
Posts: 1,333
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Not had this problem down here. Maybe a batch of faulty CF cards. Some times I have found that after upgrading it pays to default the SL1100 and then reload it.
Regards,
Paul W Now back to a 0 day week. Love these 7 day weekends.
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Joined: Feb 2007
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Retired Moderator
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Ernie, did NEC tech support tell you the same thing, "Never heard of it?"
My guys are pulling a new install out later this week if we don't have an answer, the customer is that annoyed. Fortunately I have enough DSX inventory to do so but not enough to do it again.
Last edited by Deltron; 04/29/15 11:03 AM.
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Joined: Feb 2007
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Retired Moderator
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Replacing the system in the morning. No response on the NTAC SL1100 forum. Looks like we may have to replace two more if I can't find an answer.
Is there any external mail that works with the SL? That would be cheaper than eating systems.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
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Try disabling 14-02-24
Some people say it fixes it.
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Joined: Jul 2005
Posts: 1,333
Member
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Member
Joined: Jul 2005
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Try disabling 14-02-24
Some people say it fixes it. Your SLs must have a lot more in them than ours running software 5.12 . We only go up to PRG 14.02.20
Regards,
Paul W Now back to a 0 day week. Love these 7 day weekends.
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Joined: Feb 2007
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Retired Moderator
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OP
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14-02-24 isn't the issue.
For what it's worth we have another one that's mystifying. When a station member records their greeting it plays back OK internally. When you call in it will play for a few seconds and break in to white noise. If you rerecord it then it's OK.
This is driving us batty.
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