atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems No CFWD Off-premise after changing PRI providers

I had a customer with a UX5000 change phone service providers a couple months ago. Really didn't change a thing on the UX Programning - just was on site to make sure the transition went smoothly.

Everything went as hoped, except since the change - call forward off-premise does not work properly. A few users forward their desk sets to cell phones on this system. If an outside call comes into the operator and is transferred to their extension, it works fine. But, if the call come in directly on their DID - the caller gets a fast busy, or an "all circuits busy" from the network message.

I verified that none of the programming has changed - I'm stumped.

See if you are passing outside caller-ID. Some carriers don't allow that, can't do it or are improperly configured for it. The problem isn't you it's them.

Thanks Coral - I have my suspicions about that as well. Customer had their provider check some stuff - and they said they could see the call coming in to the system, but the forwarded call was never leaving. Perhaps they aren't being entirely truthful. I find it odd that a call transferred internally will dial out - but not something coming in on the DID number.

Do you know if there is a way to disable the outside caller, caller ID? I was thinking of trying to just turn off outbound caller iD altogether - but the customer doesn't want to do that for business reasons.

Toolie, who is the new provider?

I'll guarantee this is caller ID related.

Try this to test:

Setup a timer class for cfd/no ans timer is set to 3 seconds.
Put one of the phones in that timer class.
then have them cfd their desk bsy/no ans (don't use cfd all calls) to their cell number.

Their desk phone will ring once then fwd off-site.

I worked on this exact same issue with the carrier C-Beyond. They could not do anything to correct the issue.

I had to build a virtual extension for each phone, put the virt extension in my short ring timer class. The virtual is then set to cfd no-ans to each person's cell phone. Then they would fwd their desk phone to their virtual, instead of to their cell.

They finally backed out of their contract with C-Beyond and use Windstream now with no more cfd issues.

D

Look at 14-01-24. Also look at 21-12 and make sure your main BTN or main number is on all the trunks save 24. Also verify ISDN or NI-2 in the PRI setup in 10=03 CPN perhaps?

Thanks guys - I am going to check all of this out. It sure does seem like it must be CID related. Worked with the previous provider (local telco) doesn't work on current provider (Charter Communications - CATV).

Will psot back with results.

One of our IPK II customers with a PRI switched from Windstream to a new company I never heard of called ASAP, this new company has partnered with Charter converting SIP to PRI's. What a freaking mess it in up being. This customer went from a trouble free environment to one issue after another. Any issue that came up this ASAP company will say its not us, the problem is with your in house system. We had 4 vendor meets over 6 weeks proving them wrong on all issues.

Finally we went 4 weeks from not hearing from the customer so I made a call to check in on how things were, well they end up purchasing a new system from a partner of this ASAP company

14-01-24 Caller ID Through Mode, may have to be disabled if you aren't allowed to post caller IDs