web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2011
Posts: 4
bakes44 Offline OP
Member
OP Offline
Member
Joined: Mar 2011
Posts: 4
I'm new to programming the 83 and 93 series. I am trying to figure out how to setup CAP keys like the 8100 and 9100 systems. Am I missing something obvious or is it done differently on these? If someone could point me in the right direction it would be appreciated.

Thanks

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2005
Posts: 578
Likes: 4
Member
Offline
Member
Joined: Feb 2005
Posts: 578
Likes: 4
Ok so no such thing as CAP keys on these systems. You simply create your extension then put that number under a key then program it as the prime line key (usually done either on Key 1 or key 16.

The extensions are created in Command 10 (14 on some older versions of the system) for physical extensions or command 11 for virtual extensions. Keys are programmed in command 90xx and the prime line is set in command 93

Joined: Jul 2005
Posts: 1,333
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,333
Wish that they had done away with CAP keys on the SV9100..


Regards,

Paul W
Now back to a 0 day week. Love these 7 day weekends.
Joined: Dec 2006
Posts: 83
Member
Offline
Member
Joined: Dec 2006
Posts: 83
There is a way to do loop keys on the 83/93, that act very similar to CAP keys. The feature set is called "Dterm Attendant Answering Position".

Calls ring in on a designated ICI key that when answered jump to a loop key. Different calls can be sent to different ICI keys so that they can be identified, similar to CAP/CAR keys.

There are limitations with this feature on the 83/93. The cheatsheet can be found on the NTAC portal if you have access. If not, pm me.

Joined: Mar 2011
Posts: 4
bakes44 Offline OP
Member
OP Offline
Member
Joined: Mar 2011
Posts: 4
Thanks R4+Z. I was able to get that part down, but am still struggling with how it functions. Basically, I'm trying to get it so that if x1111 (prime line) is busy, then the call will go to 2111 (virtual), and then voicemail if both are not available.

I've been trying to do this using CME6, but it doesn't appear to be working correctly. Is this the correct place to be doing that?

Joined: Mar 2014
Posts: 365
Member
Offline
Member
Joined: Mar 2014
Posts: 365
set call forward busy 1111 to 2111, then set call forward busy 2111 to VM. Then set call forward no answer to VM.
E601>1111>2111
E601>2111>VM
Set 1111 call forward no answer to VM
E602>1111>VM
E602>2111>VM

Joined: Feb 2005
Posts: 578
Likes: 4
Member
Offline
Member
Joined: Feb 2005
Posts: 578
Likes: 4
Originally Posted by helpifican
set call forward busy 1111 to 2111, then set call forward busy 2111 to VM. Then set call forward no answer to VM.
E601>1111>2111
E601>2111>VM
Set 1111 call forward no answer to VM
E602>1111>VM
E602>2111>VM


This should do it but bear in mind that the VM will take the call to the VM box for the original destination!

So messages should end up in 1111s mailbox even if it forwards to 2111

Joined: Mar 2011
Posts: 4
bakes44 Offline OP
Member
OP Offline
Member
Joined: Mar 2011
Posts: 4
That worked! Thanks so much!


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5