atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems How to transfer a caller directly to someones voicemail box

Hi,

I am running IP Office R9.0 on IP500 V2 with mostly Meridian M7324 phones.

The issue recently came up as to how to transfer a caller directly someones voicemail without ringing the extension itself prior to VM picking up.

Can someone please shine some sunlight on the matter at hand?

Thanks

I've tried some options found online like pressing transfer button then # then desired extension and transfer again to complete, it seems as the call is being transferred by the one ring and then voicemail picks up with generic greeting, leaving voicemail works fine. The problem after that is that I am not able to find that message anywhere in the extension it was transferred to.

Here ya go.. https://www.tek-tips.com/viewthread.cfm?qid=1742404

The short code that was there was already setup in the manner described except for the "Telephone Number" field had "#"#N in it.
I changed the values as described in the post to no available.

Is there a way I can designate the buttons function just for that purpose, just hit the button and extension? and not mess with the "transfer","#","extension # in form of xxx", "transfer" button steps , which seems not to be working properly at the moment.

Thanks

I haven't enough experience with the Avaya IPO500 to say,, but i think you make the button a # key and label it VM Transfer and enable 1 touch dialing,, and or try dialing ext. or press Dss button and hangup. I just have a basic ip500 not the essential with short codes.Did you try voicemail collect *17 ?

I do not have the experience with the Avaya either, but from the thing I've been trying with different codes like with # it seems to transfer, voice mail picks up and greets, you talk into and then either hang up of press # at the end to send the message and think everything is fine and dandy, but the voicemail never arrives at the destination.
When I was testing out *17 it would just take me to the VM of the user who is trying to get rid of the call. When dialing *17 it just goes directly into VM, and if you'd be able to dial the desired extension into it would ask for the login info like you're trying to access VM remotely to get the voicemails off of it.

You should have a short code:
#XXX/"#"N/Voicemail collect/line group 0
One X for every digit of your dial plan.
Then, with the caller on, press TRANSFER # and the Ext Number

Thank you guys for the help, I'll try to give it a roll for the latest suggestion tomorrow in the morning when back at the office.

Yep, that did it !!!! Thank You Mongo5150 !!!!!!!!!!!!!

If you are using visual voicemail, you can also utilize the messages key to transfer callers into mailboxes as well.