web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Sep 2015
Posts: 14
ChrisC Offline OP
Member
OP Offline
Member
Joined: Sep 2015
Posts: 14
I have a set of ShoreTel 230G IP phones that need repaired. I connect them on the switch that the ShoreGear server and ShoreWare Director hosted computer are on.

I have the files for the Shoretel 230 and 210 in my FTPROOT folder, which are called shore_sevg.txt and sevgcustom.txt and the phone still reads cannot download shore_sevg.txt ...

Is there a another file I need, since I just renamed shore_sev to shore _sevg and put in the root file folder ...?

--

ShoreTel 6.1 - ShoreWareDirector
TFTP - Solarwinds 3.14

Chris

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
I think the problem is that your Shoretel version is very old. I just checked and the SG230G phones were not introduced until Shoretel version 8.1. The firmware for the IP230G did not exist in version 6.1

Even though the IP230 phones were supported in version 6.1 the firmware will likely not be compatible with 6.1. While the 2 phones may look identical, the IP230G supports VPN while the IP230 does not.

You could try to modify config file to fool the phone into downloading and installing the IP230 firmware, but I would not recommend doing this. The phone may not be able to handle the old firmware and you could permanently damage the phone.

Eventually even the IP230G phones will be discontinued from Shoretel, like the IP230 phones.

Have you considered upgrade? If you have an SBE edition on a Shoretel supplied server you can buy a new server from Shoretel. I do not know if your maintenance will get renewed or if you have to buy maintenance. The most difficult part would be to upgrade the database all the way from 6.1 to 14.2. That could take a very long time. Depending on the size of the system it could actually be easier to start from scratch.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Toner, justbill), 117 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5