Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2015
Posts: 4
OP Offline
Joined: Apr 2015
Posts: 4
Hello all.

We recently replaced out the processor card on an aging ACS system at our client's home/office. We were able to work-thru most of their programming needs; they inherited the system, and weren't entirely sure of the original setup. The only thing that is stopping us now is:

The client was able to page over the phones (from ext. 11), and they could have two-way conversation WITHOUT pressing any buttons (going off-hook, pressing HF).

Atcom VoIP Demo
VoIP Demo
Joined: Jul 2001
Posts: 3,318
Likes: 7
Moderator-Avaya-Lucent, Antique Tele
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,318
Likes: 7
The extension RECEIVING the call must have their HFAI button turned on BEFORE the internal voice announced call comes to them. The Speaker will come on automatically and the microphone will become active, and then the caller disconnects so does the receiving extension.

If they don't have HFAI turned on BEFORE the voice announced call comes into them, the Speaker will come on automatically, but the receiving party will need to press either HFAI or SPKR to converse, AND they will have to press SPKR to end the call, otherwise their extension will remain off hook.

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
ArmorSecSys, ILSMitel, IPMoni, Pweber462
Newest Members
machinegod, Gtownpaper, Lazlo, devben, bubblegum
49,651 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 9
Who's Online Now
2 members (eos90066, pvj), 132 guests, and 27 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5