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#597172 01/20/16 04:47 PM
Joined: Mar 2011
Posts: 14
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Joined: Mar 2011
Posts: 14
We are an NEC SL and DSX dealer (late to the party), and we have a customer who hates the Aspire dealer in town (understandable). They have asked us for help. Their Aspiremail is down and I wanted to know what course of action, if any, I have. They had a power outage and the system lost it's memory. And now the vm won't come up. The vm card lights up, but the HDD activity light only flashes once on powerup. The vm ports are always busy. I did not do any programming as of yet on the system. If this is indeed broken like I think it is, I am interested in sending this unit to someone who can repair it, or someone who can send it in to NEC for repair.

Atcom VoIP Demo
VoIP Demo
Joined: Aug 2005
Posts: 560
Joined: Aug 2005
Posts: 560
If you are saying the entire Aspire lost it's programming (went back to default)? Then, the voice mail programming will need to be re-entered in the Aspire before anything will work.

If it's just the VM that's down -and the Aspire programming is still intact - then the Aspire Mail likely failed.

You'd be better off to purchase new from a re-seller site than to try to get it repaired.

NEC does not support the Aspire - It's been end-of-life for about 5 years now. I have a bunch of Aspire systems out there - and have to purchase parts off reseller sites and ebay - as for support - mostly I use the forum here - or just beat my head against stuff until I can figure it out..........

good Luck.

Moderated by  ttech 

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