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#598143 02/19/16 04:38 PM
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It seems as if I were told this isn't possible from tech support, but I thought I would see if anybody figured out a way to do it. When the auto attendant transfers a call, it provides RBT instead of MOH. When I transfer manually, it will work. Is there a setting to make AA transfers play MOH instead of RBT?


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There is a camp on rbt or moh setting and a transfer moh/rbt setting both in pgm 160. I would think the AA uses tranfer moh/rbt like all the other stations but it can't hurt to play with both settings and see what happens.


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Ya, I already changed those with no effect. I suppose it can't be done. Thanks anyway.


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