|
|
Joined: Nov 2016
Posts: 2
Member
|
OP
Member
Joined: Nov 2016
Posts: 2 |
We are servicing an NEC Electra II. Several times this summer, it has shut-down due to hot temperatures in the room.A fan was installed, and it has been operational for two-months. Yesterday, it shut down partially affecting about half of the phones on the system, but not the T1 card or the analog card. It has two cabinets, and both of the power supplies were functioning. The room was warm because someone had obstructed the fan, and closed the door. We reset the system, and it came back up for now. My question is, what should be replaced on the system due to the heat exposure?
Thank you,
Rick
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Oct 2008
Posts: 298
Member
|
Member
Joined: Oct 2008
Posts: 298 |
How hot is the room? I had an Elite IPK running in a room with the buildings boiler and the room was constantly around 80-90 degrees. System ran for years without a hiccup.
If you're saying the power supplies are still running and shutting down and resetting is fixing the issue, it may be the CPU failing. Can also be one bad card that drags the whole system down. If it fails again, try pulling the cards one at a time to see if the system recovers.
|
|
|
|
Joined: Nov 2016
Posts: 2
Member
|
OP
Member
Joined: Nov 2016
Posts: 2 |
The room was in the 80 degree range when it went partially down the other day. We will try removing some of the station cards if it happens again. I was concerned that the cpu might have a weak component that is failing at a certain heat range. I will purchase a spare cpu to keep at the site.
Thank you
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
1 members (James D.),
181
guests, and
286
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|