Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#60952 11/14/08 11:38 AM
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
We have an AT&T Opteman (10MB) circuit connecting two of our buildings. A 5200 PBX is the only thing using this circuit at the moment. We've yet to move our operations. There are nine phones in our main building programmed to this switch. I will occasionally receive an insufficient bandwidth error. All nine phones are dropped.

I want to say it is the Opteman circuit, but I'm having trouble proving it. Any ideas?

Advertising Sponsor Spot 2
#60953 11/14/08 04:54 PM
Joined: Nov 2006
Posts: 241
Member
Offline
Member
Joined: Nov 2006
Posts: 241
9 phones couldn't use 10MB's if they tried. All phones dropping at the same time means call control was choked out (TCP 5566).

What type of phones are at the local site w/ the 5000?


60% of the time it works every time
#60954 11/17/08 06:32 AM
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
EXACTLY! We're using 8622Ps and 8622s on a 5200. We've now found that AT&T wants us to use Packet Shaping. Bandwidth tests show our 10M pipe is actually running at 1.5M. An IP call is still a grain of sand in an ocean at that bandwidth. Our Canadian office is connected with a 1.5M T1 service. That pipe handles phones, terminal services and a variety of other tasks without a hiccup. I have a feeling the dropped lines with the aforementioned system is an indicator of another problem. Unrelated to the phone system. If so, I'm glad we're finding it before we move our operations into that facility.

#60955 11/17/08 10:20 AM
Joined: Nov 2008
Posts: 4
Member
Offline
Member
Joined: Nov 2008
Posts: 4
if you have access to the router - I would start there - see if there are errors on the span
you can get the error logs from the system for some more clues and maybe find a pattern

#60956 11/18/08 08:06 AM
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
Mark this in your calendars. AT&T admitted there was something wrong. That means the Chiefs will come back and win the Super Bowl!

#60957 11/18/08 09:57 AM
Joined: Sep 2006
Posts: 32
Member
Offline
Member
Joined: Sep 2006
Posts: 32
Whomever admitted fault at AT&T must have been new and hadn't gone through the corporate training program yet.

#60958 11/25/08 02:06 PM
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
Well, I have to revive this thread. The AT&T issue has been resolved. We're now getting our full 10M throughput. I've gotten "insufficient bandwidth" errors two days in a row.

Today
-02:249- 13:00 11-25 A032 ALARM '1026' Received Insufficient Bandwidth
-02:250- 13:00 11-25 A032 ALARM '1165' Received Insufficient Bandwidth
-02:251- 13:00 11-25 A032 ALARM '1194' Received Insufficient Bandwidth
-02:252- 13:00 11-25 A032 ALARM '1091' Received Insufficient Bandwidth
-02:253- 13:00 11-25 A032 ALARM '1196' Received Insufficient Bandwidth
-02:254- 13:00 11-25 A032 ALARM '1198' Received Insufficient Bandwidth
-02:255- 13:00 11-25 A032 ALARM '1224' Received Insufficient Bandwidth
-02:256- 13:00 11-25 A032 ALARM '1019' Received Insufficient Bandwidth
-02:257- 13:01 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:258- 13:01 11-25 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:259- 13:01 11-25 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:260- 13:01 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:261- 13:01 11-25 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:262- 13:01 11-25 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:263- 13:01 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:264- 13:01 11-25 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:265- 13:01 11-25 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:266- 13:03 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:267- 13:03 11-25 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:268- 13:03 11-25 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:269- 13:03 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:270- 13:03 11-25 *** DEALLOCATE_VOICE_CHANNEL FAILURE - Connection ID Invalid.
-02:271- 13:03 11-25 *** Connection ID - '@[email protected]'
-02:272- 13:03 11-25 *** Voice Channel - 1-0x01.0x30 [2.16.1] [7.77.1] 1 0-0x00.0x00 1-0x04.0x4D [7.0.0] '@03X9'
-02:273- 13:03 11-25 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:274- 13:03 11-25 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:275- 13:04 11-25 *** Voice channel already allocated. Disconnecting voice path and re-allocating.
-02:276- 13:04 11-25 *** Connection ID - '@[email protected]#'
-02:277- 13:04 11-25 *** Voice Channel - 1-0x01.0x30 [2.16.1] [7.77.1] 1 0-0x00.0x00 1-0x04.0x4D [7.0.0] '@03X9'
-02:278- 13:04 11-25 M8027 SVR HW SS [7.0.0]: Illegal Data Byte Sent To Board: [C8,07,19,06,4D,4D]
-02:279- 13:04 11-25 M8027 SVR HW SS [7.0.0]: Illegal Data Byte Sent To Board: [C8,07,19,00,4D]

Yesterday
-02:294- 11:55 11-24 A032 ALARM '1026' Received Insufficient Bandwidth
-02:295- 11:55 11-24 A032 ALARM '1165' Received Insufficient Bandwidth
-02:296- 11:55 11-24 A032 ALARM '1194' Received Insufficient Bandwidth
-02:297- 11:55 11-24 A032 ALARM '1091' Received Insufficient Bandwidth
-02:298- 11:55 11-24 A032 ALARM '1196' Received Insufficient Bandwidth
-02:299- 11:55 11-24 A032 ALARM '1198' Received Insufficient Bandwidth
-02:300- 11:55 11-24 A032 ALARM '1224' Received Insufficient Bandwidth
-02:301- 11:55 11-24 A032 ALARM '1019' Received Insufficient Bandwidth
-02:302- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:303- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:304- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:305- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:306- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:307- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:308- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:309- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:310- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:311- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:312- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:313- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:314- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:315- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:316- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:317- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:318- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:319- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:320- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:321- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:322- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:323- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:324- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:325- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:326- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:327- 12:03 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:328- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:329- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:330- 12:03 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:331- 12:03 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:332- 12:04 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:333- 12:04 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:334- 12:04 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:335- 12:04 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:336- 12:04 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:337- 12:04 11-24 A001 ALARM Alarm Manually Cleared By '1262'
-02:338- 12:04 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:339- 12:04 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:340- 12:04 11-24 *** ui_keyset_t::present_idle returning UI_STATUS_FAILURE
-02:341- 12:04 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1262')
-02:342- 12:07 11-24 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:343- 12:07 11-24 *** idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:344- 12:08 11-24 *** offhook_idle_sts_t::enter - voice channel resources are not idle for ID(2:'1019')
-02:345- 12:08 11-24 *** Voice channel already allocated. Disconnecting voice path and re-allocating.
-02:346- 12:08 11-24 *** Connection ID - '@0944'
-02:347- 12:08 11-24 *** Voice Channel - 1-0x01.0x23 [2.3.1] [7.63.1] 1 0-0x00.0x00 1-0x04.0x3F [7.0.0] '@0928'
-02:348- 12:08 11-24 M8027 SVR HW SS [7.0.0]: Illegal Data Byte Sent To Board: [C8,07,19,06,3F,3F]
-02:349- 12:08 11-24 M8027 SVR HW SS [7.0.0]: Illegal Data Byte Sent To Board: [C8,07,19,00,3F]

This concerns me as well
-02:350- 13:14 11-24 *** Voice channel already allocated. Disconnecting voice path and re-allocating.
-02:351- 13:14 11-24 *** Connection ID - '@099#'
-02:352- 13:14 11-24 *** Voice Channel - 1-0x01.0x9B [1.59.1] [7.55.1] 1 0-0x00.0x00 1-0x04.0x37 [7.0.0] '@0918'

#60959 11/25/08 10:59 PM
Joined: Nov 2006
Posts: 241
Member
Offline
Member
Joined: Nov 2006
Posts: 241
By default, the 5000 has to detect less than 60% of the frames arriving in time AND this has to be sustained for over 5 seconds to generate alarm 32. So, basically less than 60% of what you put on the wire made it to the other end in time. Not good. Latency all the way to me.

Who manages the routers? Do you have access? What are you doing for QoS?


60% of the time it works every time
#60960 11/26/08 09:14 AM
Joined: Aug 2005
Posts: 908
Member
OP Offline
Member
Joined: Aug 2005
Posts: 908
Here's the response from our network admin.

"We have Class of Service options from the phone company. This relates directly to the question I had a while back about which DSCP setting Inter-Tel marks on
packets. AT&T likes to use DSCP markings for class of service."

#60961 11/26/08 09:20 AM
Joined: Nov 2006
Posts: 241
Member
Offline
Member
Joined: Nov 2006
Posts: 241
Inter-Tel marks no DSCP settings by default. You have to program ToS values on each endpoint plus the P6xxx interfaces in the 5000. Usually this is set to ToS 184, which translates to EF or DSCP 46.


60% of the time it works every time
Page 1 of 3 1 2 3

Moderated by  Stix1 

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
24 members (mbhydro, Curlycord, justbill, hitechcomm, gelehu, Ruben, JBean3329, sundance, MooreTel, Yoda, Skunky, dexman, BobRobert, Carl Navarro, Touch Tone Tommy, EV607797, RATHER BE FISHING, nortelvoip, Mercenary Roadie, hbiss, nameless, nfcphoneman, newtecky, pvj), 175 guests, and 82 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners