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#61043 11/26/08 01:02 PM
Joined: Jan 2006
Posts: 233
PCHD Offline OP
OP Offline
Joined: Jan 2006
Posts: 233
System 5.436.
When dialing into this system, we get connectivity and the screens says 'Logging In'.
After a few seconds, however, the modem suddenly drops the connection and the system says 'Database Connection Failed'.
Any ideas what is causing this?

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#61044 11/26/08 01:22 PM
Joined: Apr 2002
Posts: 144
Joined: Apr 2002
Posts: 144
Try the standard; reset the modem at the other end. maybe reset the System. You may also have a bad comm port on the System.

If it ain't broke, don't fix it!
#61045 12/01/08 09:46 AM
Joined: Jun 2007
Posts: 490
Joined: Jun 2007
Posts: 490
try a lower baud rate on your calling modem. Make sure that msg pring and smdr are not being sent out the same port that your modem is connected to; this will kill a modem every time.

ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified

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