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Joined: May 2005
Posts: 90
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OP Offline
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Joined: May 2005
Posts: 90
Came in today and there was no dial tone on any of the handsets. I did some test calls and we are getting inbound and outbound service.

Can anyone tell me why we lost dial tone?

This is an InterTel Axxess 5.349 system with PRI T1.

I'm seeing the following in the logs from this morning...

-01:124- 03:55 12-01 M8000 SVR HW CP Initial Trouble Condition Detected on PRI Board [5.0.0]
-01:125- 03:55 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:126- 03:55 12-01 M5086 WRN HW CP Hourly Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:127- 03:55 12-01 M5086 WRN HW CP Daily Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:128- 03:55 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:129- 03:55 12-01 M8000 SVR HW CP Red Alarm Condition Detected on PRI Board [5.0.0]
-01:130- 03:55 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:131- 03:55 12-01 M2005 INF HW CP [1.1.1]: Off-Line From DSS 1
-01:132- 03:55 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:133- 03:55 12-01 *** PRI Card [5.1.0] clock mode: Slave Providing Sync
-01:134- 03:55 12-01 A114 ALARM PRI Board 5 In Red Alarm
-01:135- 03:55 12-01 M2002 INF HW CP [5.1.1]: On-Line From B-Channel Trunk Device
-01:136- 03:55 12-01 M2002 INF HW CP [5.1.2]: On-Line From B-Channel Trunk Device
-01:137- 03:55 12-01 M2002 INF HW CP [5.1.3]: On-Line From B-Channel Trunk Device
-01:138- 03:55 12-01 M2002 INF HW CP [5.1.4]: On-Line From B-Channel Trunk Device
-01:139- 03:55 12-01 M2002 INF HW CP [5.1.5]: On-Line From B-Channel Trunk Device
-01:140- 03:55 12-01 M2002 INF HW CP [5.1.6]: On-Line From B-Channel Trunk Device
-01:141- 03:55 12-01 M2002 INF HW CP [5.1.7]: On-Line From B-Channel Trunk Device
-01:142- 03:55 12-01 M8002 SVR HW CP Red Alarm Condition Cleared on PRI Board [5.0.0]
-01:143- 03:55 12-01 A002 ALARM Network Alarm Automatically Cleared
-01:144- 03:56 12-01 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x02
-01:145- 08:35 12-01 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x03
-01:146- 08:36 12-01 M3001 INF EG CP System History Of Node 1 Has Been Frozen From Node 1
-01:147- 08:38 12-01 M3009 INF EG CP Retrieving System History Information

These errors are showing up several times over the last two days. Help!!!

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Joined: May 2005
Posts: 90
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OP Offline
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Joined: May 2005
Posts: 90
I went ahead and hit the reset on the CPU to see if I could get dial tone back. The cards all came back, as did the displays on all the phones, but I got no dial tone and no service whatsoever. Then, whammo... about a minute later the system shut itself down and came back up with Red and Yellow alarms (alarm #114 - T1 is in red alarm)... it did this twice on its own consecutively and finally came back up. Now everything is working normally... with dial tone.

I really don't know how to interpret this at all. Bad power supply? ...bad CPU? ...T1 service provider issue?

Here's the most recent log...

-01:161- 15:09 12-01 M3000 INF EG CP Minor Reset: Reset Button
-01:162- 15:09 12-01 M3007 INF EG CP Call Processing Version: 5.349
-01:163- 15:09 12-01 M2097 INF HW CP System Reconfigure In Progress
-01:164- 15:09 12-01 M2098 INF HW CP System Reconfigure Complete
-01:165- 15:09 12-01 *** PRI Card [5.1.0] clock mode: Slave Not Providing Sync
-01:166- 15:09 12-01 *** PRI Card [5.1.0] clock mode: Slave Providing Sync
-01:167- 15:09 12-01 M2002 INF HW CP [5.1.1]: Off-Line From B-Channel Trunk Device
-01:168- 15:09 12-01 M2002 INF HW CP [5.1.2]: Off-Line From B-Channel Trunk Device
-01:169- 15:09 12-01 M2002 INF HW CP [5.1.3]: Off-Line From B-Channel Trunk Device
-01:170- 15:09 12-01 M2002 INF HW CP [5.1.4]: Off-Line From B-Channel Trunk Device
-01:171- 15:09 12-01 M2002 INF HW CP [5.1.5]: Off-Line From B-Channel Trunk Device
-01:172- 15:09 12-01 M2002 INF HW CP [5.1.6]: Off-Line From B-Channel Trunk Device
-01:173- 15:09 12-01 M2002 INF HW CP [5.1.7]: Off-Line From B-Channel Trunk Device
-01:174- 15:09 12-01 M2002 INF HW CP [5.1.7]: On-Line From B-Channel Trunk Device
-01:175- 15:09 12-01 M2002 INF HW CP [5.1.6]: On-Line From B-Channel Trunk Device
-01:176- 15:09 12-01 M2002 INF HW CP [5.1.5]: On-Line From B-Channel Trunk Device
-01:177- 15:09 12-01 M2002 INF HW CP [5.1.4]: On-Line From B-Channel Trunk Device
-01:178- 15:09 12-01 M2002 INF HW CP [5.1.3]: On-Line From B-Channel Trunk Device
-01:179- 15:09 12-01 M2002 INF HW CP [5.1.2]: On-Line From B-Channel Trunk Device
-01:180- 15:09 12-01 M2002 INF HW CP [5.1.1]: On-Line From B-Channel Trunk Device
-01:181- 15:09 12-01 M3008 INF EG SS [5.0.0]: Print String Response From PRI Board : T1C - 0059
-01:182- 15:09 12-01 M2012 INF HW CP [5.0.0]: Off-Line From DSP 1
-01:183- 15:09 12-01 M2011 INF HW CP [5.0.0]: On-Line From DSP 1 (BP=0, VSN=0.0, INFO=0)
-01:184- 15:09 12-01 M5086 WRN HW CP Daily Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:185- 15:15 12-01 M3001 INF EG CP System History Of Node 1 Has Been Frozen From Node 1
-01:186- 15:17 12-01 M3009 INF EG CP Retrieving System History Information
-01:187- 15:17 12-01 M2002 INF HW CP [1.2.0]: Off-Line From Digital Keyset Port
-01:188- 15:17 12-01 M2002 INF HW CP [1.2.1]: Off-Line From Digital Keyset Device
-01:001- 15:17 12-01 M2002 INF HW CP [8.1.0]: On-Line From Serial Port
-01:002- 15:17 12-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Allocated
-01:003- 15:17 12-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Configured
-01:004- 15:17 12-01 M2002 INF HW CP [8.1.1]: On-Line From Serial Device
-01:005- 15:17 12-01 M2002 INF HW CP [8.2.0]: On-Line From Serial Port
-01:006- 15:17 12-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Allocated
-01:007- 15:17 12-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Configured
-01:008- 15:17 12-01 M2002 INF HW CP [8.2.1]: On-Line From Serial Device
-01:009- 15:17 12-01 M2002 INF HW CP [8.3.0]: On-Line From Serial Port
-01:010- 15:17 12-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Allocated
-01:011- 15:17 12-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Configured
-01:012- 15:17 12-01 M2002 INF HW CP [8.3.1]: On-Line From Serial Device
-01:013- 15:17 12-01 M2002 INF HW CP [8.4.0]: On-Line From Page Port
-01:014- 15:17 12-01 M2002 INF HW CP [8.4.1]: On-Line From Page Device
-01:015- 15:17 12-01 M3000 INF EG CP MAJOR RESET: Power-Up
-01:016- 15:17 12-01 M3007 INF EG CP Call Processing Version: 5.349
-01:017- 15:17 12-01 A000 ALARM Alarm Automatically Cleared
-01:018- 15:17 12-01 M2028 INF HW CP [8.0.0]: Initializing Board's Companding Mode To Mu-Law.
-01:019- 15:17 12-01 M2011 INF HW CP [8.0.0]: On-Line From DSP 1 (BP=1, VSN=2.1, INFO=0)
-01:020- 15:17 12-01 M2002 INF HW CP [6.0.0]: On-Line From OPC Board
-01:021- 15:17 12-01 M2002 INF HW CP [3.0.0]: On-Line From SLC16 Board
-01:022- 15:17 12-01 M2002 INF HW CP [3.1.0]: On-Line From SL-Set Port
-01:023- 15:17 12-01 M2002 INF HW CP [3.2.0]: On-Line From SL-Set Port
-01:024- 15:17 12-01 M2002 INF HW CP [3.3.0]: On-Line From SL-Set Port
-01:025- 15:17 12-01 M2002 INF HW CP [3.4.0]: On-Line From SL-Set Port
-01:026- 15:17 12-01 M2002 INF HW CP [3.5.0]: On-Line From SL-Set Port
-01:027- 15:17 12-01 M2002 INF HW CP [3.6.0]: On-Line From SL-Set Port
-01:028- 15:17 12-01 M2002 INF HW CP [3.7.0]: On-Line From SL-Set Port
-01:029- 15:17 12-01 M2002 INF HW CP [3.8.0]: On-Line From SL-Set Port
-01:030- 15:17 12-01 M2002 INF HW CP [3.9.0]: On-Line From SL-Set Port
-01:031- 15:17 12-01 M2002 INF HW CP [3.16.0]: On-Line From SL-Set Port
-01:032- 15:17 12-01 M2002 INF HW CP [2.0.0]: On-Line From DKSC16 Board
-01:033- 15:17 12-01 M2002 INF HW CP [1.0.0]: On-Line From DKSC16 Board
-01:034- 15:17 12-01 M2011 INF HW CP [1.0.0]: On-Line From DSP 1 (BP=1, VSN=8.1, INFO=0)
-01:035- 15:17 12-01 M2011 INF HW CP [2.0.0]: On-Line From DSP 1 (BP=1, VSN=8.1, INFO=0)
-01:036- 15:17 12-01 *** PRI Card 5 Passed Self-Test
-01:037- 15:17 12-01 *** PRI Card 5 does not have an Optional Daughter Card installed
-01:038- 15:17 12-01 *** PRI Card [5.1.0] clock mode: Slave Not Providing Sync
-01:039- 15:17 12-01 M2002 INF HW CP [5.0.0]: On-Line From PRI Board
-01:040- 15:17 12-01 M2002 INF HW CP [5.1.0]: On-Line From PRI Port
-01:041- 15:17 12-01 M2002 INF HW CP [2.1.0]: On-Line From Digital Keyset Port
-01:042- 15:17 12-01 M2002 INF HW CP [2.2.0]: On-Line From Digital Keyset Port
-01:043- 15:17 12-01 M2002 INF HW CP [2.4.0]: On-Line From Digital Keyset Port
-01:044- 15:17 12-01 M2006 INF HW CP [2.1.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:045- 15:17 12-01 M2002 INF HW CP [2.1.1]: On-Line From Digital Keyset Device
-01:046- 15:17 12-01 M2002 INF HW CP [2.5.0]: On-Line From Digital Keyset Port
-01:047- 15:17 12-01 M2006 INF HW CP [2.2.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:048- 15:17 12-01 M2002 INF HW CP [2.2.1]: On-Line From Digital Keyset Device
-01:049- 15:17 12-01 M2002 INF HW CP [2.7.0]: On-Line From Digital Keyset Port
-01:050- 15:17 12-01 M2006 INF HW CP [2.4.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:051- 15:17 12-01 M2002 INF HW CP [2.4.1]: On-Line From Digital Keyset Device
-01:052- 15:17 12-01 M2006 INF HW CP [2.5.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:053- 15:17 12-01 M2002 INF HW CP [2.5.1]: On-Line From Digital Keyset Device
-01:054- 15:17 12-01 M2002 INF HW CP [2.10.0]: On-Line From Digital Keyset Port
-01:055- 15:17 12-01 M2006 INF HW CP [2.7.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:056- 15:17 12-01 M2002 INF HW CP [2.7.1]: On-Line From Digital Keyset Device
-01:057- 15:17 12-01 M2006 INF HW CP [2.10.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:058- 15:17 12-01 M2002 INF HW CP [2.10.1]: On-Line From Digital Keyset Device
-01:059- 15:17 12-01 M3008 INF EG SS [3.0.0]: Print String Response From SLC16 Board: 827.9075 SLC16 V2.00
-01:060- 15:17 12-01 M2002 INF HW CP [1.16.0]: On-Line From Digital Keyset Port
-01:061- 15:17 12-01 M2002 INF HW CP [1.1.0]: On-Line From Digital Keyset Port
-01:062- 15:17 12-01 M2002 INF HW CP [1.2.0]: On-Line From Digital Keyset Port
-01:063- 15:17 12-01 M2002 INF HW CP [1.4.0]: On-Line From Digital Keyset Port
-01:064- 15:17 12-01 M2006 INF HW CP [1.1.0]: Power-Up From Digital Keyset Port [ED,11,10]
-01:065- 15:17 12-01 M2002 INF HW CP [1.1.1]: On-Line From Digital Keyset Device
-01:066- 15:17 12-01 M2016 INF HW CP [1.1.1]: I/O Channel Allocated
-01:067- 15:17 12-01 M2016 INF HW CP [1.1.1]: I/O Channel Cleared
-01:068- 15:17 12-01 M2002 INF HW CP [1.5.0]: On-Line From Digital Keyset Port
-01:069- 15:17 12-01 M2006 INF HW CP [1.16.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:070- 15:17 12-01 M2002 INF HW CP [1.16.1]: On-Line From Digital Keyset Device
-01:071- 15:17 12-01 M2002 INF HW CP [1.6.0]: On-Line From Digital Keyset Port
-01:072- 15:17 12-01 M2002 INF HW CP [1.7.0]: On-Line From Digital Keyset Port
-01:073- 15:17 12-01 M2006 INF HW CP [1.2.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:074- 15:17 12-01 M2002 INF HW CP [1.2.1]: On-Line From Digital Keyset Device
-01:075- 15:17 12-01 M2002 INF HW CP [1.8.0]: On-Line From Digital Keyset Serial Port
-01:076- 15:17 12-01 M2006 INF HW CP [1.4.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:077- 15:17 12-01 M2002 INF HW CP [1.4.1]: On-Line From Digital Keyset Device
-01:078- 15:17 12-01 M2002 INF HW CP [1.10.0]: On-Line From Digital Keyset Port
-01:079- 15:17 12-01 M2006 INF HW CP [1.5.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:080- 15:17 12-01 M2002 INF HW CP [1.5.1]: On-Line From Digital Keyset Device
-01:081- 15:17 12-01 M2002 INF HW CP [1.11.0]: On-Line From Digital Keyset Port
-01:082- 15:17 12-01 M2002 INF HW CP [1.12.0]: On-Line From Digital Keyset Port
-01:083- 15:17 12-01 M2002 INF HW CP [2.14.0]: On-Line From Digital Keyset Port
-01:084- 15:17 12-01 M2002 INF HW CP [2.15.0]: On-Line From Digital Keyset Port
-01:085- 15:17 12-01 M3008 INF EG SS [5.0.0]: Print String Response From PRI Board : T1C - 0059
-01:086- 15:17 12-01 M2006 INF HW CP [1.6.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:087- 15:17 12-01 M2002 INF HW CP [1.6.1]: On-Line From Digital Keyset Device
-01:088- 15:17 12-01 M2002 INF HW CP [1.13.0]: On-Line From Digital Keyset Port
-01:089- 15:17 12-01 M2002 INF HW CP [1.14.0]: On-Line From Digital Keyset Port
-01:090- 15:17 12-01 M2002 INF HW CP [1.15.0]: On-Line From Digital Keyset Port
-01:091- 15:17 12-01 M2006 INF HW CP [1.7.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:092- 15:17 12-01 M2002 INF HW CP [1.7.1]: On-Line From Digital Keyset Device
-01:093- 15:17 12-01 M2006 INF HW CP [1.8.0]: Power-Up From Digital Keyset Serial Port [EC,00,01]
-01:094- 15:17 12-01 M2002 INF HW CP [1.8.1]: On-Line From Digital Keyset Device
-01:095- 15:17 12-01 M2006 INF HW CP [2.14.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:096- 15:17 12-01 M2002 INF HW CP [2.14.1]: On-Line From Digital Keyset Device
-01:097- 15:17 12-01 M2006 INF HW CP [2.15.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:098- 15:17 12-01 M2002 INF HW CP [2.15.1]: On-Line From Digital Keyset Device
-01:099- 15:17 12-01 M2006 INF HW CP [1.10.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:100- 15:17 12-01 M2002 INF HW CP [1.10.1]: On-Line From Digital Keyset Device
-01:101- 15:17 12-01 M2006 INF HW CP [1.11.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:102- 15:17 12-01 M2002 INF HW CP [1.11.1]: On-Line From Digital Keyset Device
-01:103- 15:17 12-01 M2006 INF HW CP [1.12.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:104- 15:17 12-01 M2002 INF HW CP [1.12.1]: On-Line From Digital Keyset Device
-01:105- 15:17 12-01 M2006 INF HW CP [1.13.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:106- 15:17 12-01 M2002 INF HW CP [1.13.1]: On-Line From Digital Keyset Device
-01:107- 15:17 12-01 M2006 INF HW CP [1.14.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:108- 15:17 12-01 M2002 INF HW CP [1.14.1]: On-Line From Digital Keyset Device
-01:109- 15:18 12-01 M2011 INF HW CP [6.0.0]: On-Line From DSP 1 (BP=6, VSN=3.1, INFO=206)
-01:110- 15:18 12-01 M2006 INF HW CP [1.15.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:111- 15:18 12-01 M2002 INF HW CP [1.15.1]: On-Line From Digital Keyset Device
-01:112- 15:18 12-01 M2011 INF HW CP [5.0.0]: On-Line From DSP 1 (BP=0, VSN=0.0, INFO=0)
-01:113- 15:18 12-01 M8000 SVR HW CP Initial Trouble Condition Detected on PRI Board [5.0.0]
-01:114- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: T1 Signal Out-of-Frame
-01:115- 15:18 12-01 M5086 WRN HW CP Daily Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:116- 15:18 12-01 M2002 INF HW CP [3.16.1]: On-Line From SL-Set Device
-01:117- 15:18 12-01 M2002 INF HW CP [3.9.1]: On-Line From SL-Set Device
-01:118- 15:18 12-01 M2002 INF HW CP [3.8.1]: On-Line From SL-Set Device
-01:119- 15:18 12-01 M2002 INF HW CP [3.7.1]: On-Line From SL-Set Device
-01:120- 15:18 12-01 M2002 INF HW CP [3.6.1]: On-Line From SL-Set Device
-01:121- 15:18 12-01 M2002 INF HW CP [3.5.1]: On-Line From SL-Set Device
-01:122- 15:18 12-01 M2002 INF HW CP [3.4.1]: On-Line From SL-Set Device
-01:123- 15:18 12-01 M2002 INF HW CP [3.3.1]: On-Line From SL-Set Device
-01:124- 15:18 12-01 M2002 INF HW CP [3.2.1]: On-Line From SL-Set Device
-01:125- 15:18 12-01 M2002 INF HW CP [3.1.1]: On-Line From SL-Set Device
-01:126- 15:18 12-01 M8000 SVR HW CP Initial Trouble Condition Detected on PRI Board [5.0.0]
-01:127- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:128- 15:18 12-01 M5086 WRN HW CP Hourly Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:129- 15:18 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:130- 15:18 12-01 M8000 SVR HW CP Red Alarm Condition Detected on PRI Board [5.0.0]
-01:131- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:132- 15:18 12-01 M2005 INF HW CP [1.1.1]: Off-Line From DSS 1
-01:133- 15:18 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:134- 15:18 12-01 *** PRI Card [5.1.0] clock mode: Slave Providing Sync
-01:135- 15:18 12-01 A114 ALARM PRI Board 5 In Red Alarm
-01:001- 15:18 12-01 M2002 INF HW CP [8.1.0]: On-Line From Serial Port
-01:002- 15:18 12-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Allocated
-01:003- 15:18 12-01 M2014 INF HW CP [8.1.1]: Logical Port ID(1:'PP100') Configured
-01:004- 15:18 12-01 M2002 INF HW CP [8.1.1]: On-Line From Serial Device
-01:005- 15:18 12-01 M2002 INF HW CP [8.2.0]: On-Line From Serial Port
-01:006- 15:18 12-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Allocated
-01:007- 15:18 12-01 M2014 INF HW CP [8.2.1]: Logical Port ID(1:'PP101') Configured
-01:008- 15:18 12-01 M2002 INF HW CP [8.2.1]: On-Line From Serial Device
-01:009- 15:18 12-01 M2002 INF HW CP [8.3.0]: On-Line From Serial Port
-01:010- 15:18 12-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Allocated
-01:011- 15:18 12-01 M2014 INF HW CP [8.3.1]: Logical Port ID(1:'PP102') Configured
-01:012- 15:18 12-01 M2002 INF HW CP [8.3.1]: On-Line From Serial Device
-01:013- 15:18 12-01 M2002 INF HW CP [8.4.0]: On-Line From Page Port
-01:014- 15:18 12-01 M2002 INF HW CP [8.4.1]: On-Line From Page Device
-01:015- 15:18 12-01 M3000 INF EG CP MAJOR RESET: Power-Up
-01:016- 15:18 12-01 M3007 INF EG CP Call Processing Version: 5.349
-01:017- 15:18 12-01 A000 ALARM Alarm Automatically Cleared
-01:018- 15:18 12-01 M2028 INF HW CP [8.0.0]: Initializing Board's Companding Mode To Mu-Law.
-01:019- 15:18 12-01 M2011 INF HW CP [8.0.0]: On-Line From DSP 1 (BP=1, VSN=2.1, INFO=0)
-01:020- 15:18 12-01 M2002 INF HW CP [6.0.0]: On-Line From OPC Board
-01:021- 15:18 12-01 M2002 INF HW CP [3.0.0]: On-Line From SLC16 Board
-01:022- 15:18 12-01 M2002 INF HW CP [3.1.0]: On-Line From SL-Set Port
-01:023- 15:18 12-01 M2002 INF HW CP [3.2.0]: On-Line From SL-Set Port
-01:024- 15:18 12-01 M2002 INF HW CP [3.3.0]: On-Line From SL-Set Port
-01:025- 15:18 12-01 M2002 INF HW CP [3.4.0]: On-Line From SL-Set Port
-01:026- 15:18 12-01 M2002 INF HW CP [3.5.0]: On-Line From SL-Set Port
-01:027- 15:18 12-01 M2002 INF HW CP [3.6.0]: On-Line From SL-Set Port
-01:028- 15:18 12-01 M2002 INF HW CP [3.7.0]: On-Line From SL-Set Port
-01:029- 15:18 12-01 M2002 INF HW CP [3.8.0]: On-Line From SL-Set Port
-01:030- 15:18 12-01 M2002 INF HW CP [3.9.0]: On-Line From SL-Set Port
-01:031- 15:18 12-01 M2002 INF HW CP [3.16.0]: On-Line From SL-Set Port
-01:032- 15:18 12-01 M2002 INF HW CP [2.0.0]: On-Line From DKSC16 Board
-01:033- 15:18 12-01 M2002 INF HW CP [1.0.0]: On-Line From DKSC16 Board
-01:034- 15:18 12-01 M2011 INF HW CP [1.0.0]: On-Line From DSP 1 (BP=1, VSN=8.1, INFO=0)
-01:035- 15:18 12-01 M2011 INF HW CP [2.0.0]: On-Line From DSP 1 (BP=1, VSN=8.1, INFO=0)
-01:036- 15:18 12-01 *** PRI Card 5 Passed Self-Test
-01:037- 15:18 12-01 *** PRI Card 5 does not have an Optional Daughter Card installed
-01:038- 15:18 12-01 *** PRI Card [5.1.0] clock mode: Slave Not Providing Sync
-01:039- 15:18 12-01 M2002 INF HW CP [5.0.0]: On-Line From PRI Board
-01:040- 15:18 12-01 M2002 INF HW CP [5.1.0]: On-Line From PRI Port
-01:041- 15:18 12-01 M2002 INF HW CP [2.7.0]: On-Line From Digital Keyset Port
-01:042- 15:18 12-01 M2002 INF HW CP [2.10.0]: On-Line From Digital Keyset Port
-01:043- 15:18 12-01 M2006 INF HW CP [2.7.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:044- 15:18 12-01 M2002 INF HW CP [2.7.1]: On-Line From Digital Keyset Device
-01:045- 15:18 12-01 M2006 INF HW CP [2.10.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:046- 15:18 12-01 M2002 INF HW CP [2.10.1]: On-Line From Digital Keyset Device
-01:047- 15:18 12-01 M2002 INF HW CP [2.14.0]: On-Line From Digital Keyset Port
-01:048- 15:18 12-01 M2002 INF HW CP [2.15.0]: On-Line From Digital Keyset Port
-01:049- 15:18 12-01 M2002 INF HW CP [2.1.0]: On-Line From Digital Keyset Port
-01:050- 15:18 12-01 M2006 INF HW CP [2.14.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:051- 15:18 12-01 M2002 INF HW CP [2.14.1]: On-Line From Digital Keyset Device
-01:052- 15:18 12-01 M2002 INF HW CP [2.2.0]: On-Line From Digital Keyset Port
-01:053- 15:18 12-01 M2006 INF HW CP [2.15.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:054- 15:18 12-01 M2002 INF HW CP [2.15.1]: On-Line From Digital Keyset Device
-01:055- 15:18 12-01 M2002 INF HW CP [2.4.0]: On-Line From Digital Keyset Port
-01:056- 15:18 12-01 M2002 INF HW CP [2.5.0]: On-Line From Digital Keyset Port
-01:057- 15:18 12-01 M2006 INF HW CP [2.1.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:058- 15:18 12-01 M2002 INF HW CP [2.1.1]: On-Line From Digital Keyset Device
-01:059- 15:18 12-01 M2006 INF HW CP [2.2.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:060- 15:18 12-01 M2002 INF HW CP [2.2.1]: On-Line From Digital Keyset Device
-01:061- 15:18 12-01 M3008 INF EG SS [3.0.0]: Print String Response From SLC16 Board: 827.9075 SLC16 V2.00
-01:062- 15:18 12-01 M2006 INF HW CP [2.4.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:063- 15:18 12-01 M2002 INF HW CP [2.4.1]: On-Line From Digital Keyset Device
-01:064- 15:18 12-01 M2006 INF HW CP [2.5.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:065- 15:18 12-01 M2002 INF HW CP [2.5.1]: On-Line From Digital Keyset Device
-01:066- 15:18 12-01 M2002 INF HW CP [1.15.0]: On-Line From Digital Keyset Port
-01:067- 15:18 12-01 M2002 INF HW CP [1.16.0]: On-Line From Digital Keyset Port
-01:068- 15:18 12-01 M2002 INF HW CP [1.1.0]: On-Line From Digital Keyset Port
-01:069- 15:18 12-01 M2002 INF HW CP [1.2.0]: On-Line From Digital Keyset Port
-01:070- 15:18 12-01 M2006 INF HW CP [1.15.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:071- 15:18 12-01 M2002 INF HW CP [1.15.1]: On-Line From Digital Keyset Device
-01:072- 15:18 12-01 M2002 INF HW CP [1.4.0]: On-Line From Digital Keyset Port
-01:073- 15:18 12-01 M2006 INF HW CP [1.16.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:074- 15:18 12-01 M2002 INF HW CP [1.16.1]: On-Line From Digital Keyset Device
-01:075- 15:18 12-01 M2002 INF HW CP [1.5.0]: On-Line From Digital Keyset Port
-01:076- 15:18 12-01 M2006 INF HW CP [1.1.0]: Power-Up From Digital Keyset Port [ED,11,10]
-01:077- 15:18 12-01 M2002 INF HW CP [1.1.1]: On-Line From Digital Keyset Device
-01:078- 15:18 12-01 M2016 INF HW CP [1.1.1]: I/O Channel Allocated
-01:079- 15:18 12-01 M2016 INF HW CP [1.1.1]: I/O Channel Cleared
-01:080- 15:18 12-01 M2002 INF HW CP [1.6.0]: On-Line From Digital Keyset Port
-01:081- 15:18 12-01 M2002 INF HW CP [1.7.0]: On-Line From Digital Keyset Port
-01:082- 15:18 12-01 M2006 INF HW CP [1.2.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:083- 15:18 12-01 M2002 INF HW CP [1.2.1]: On-Line From Digital Keyset Device
-01:084- 15:18 12-01 M3008 INF EG SS [5.0.0]: Print String Response From PRI Board : T1C - 0059
-01:085- 15:18 12-01 M2002 INF HW CP [1.8.0]: On-Line From Digital Keyset Serial Port
-01:086- 15:18 12-01 M2006 INF HW CP [1.4.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:087- 15:18 12-01 M2002 INF HW CP [1.4.1]: On-Line From Digital Keyset Device
-01:088- 15:18 12-01 M2002 INF HW CP [1.10.0]: On-Line From Digital Keyset Port
-01:089- 15:18 12-01 M2006 INF HW CP [1.5.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:090- 15:18 12-01 M2002 INF HW CP [1.5.1]: On-Line From Digital Keyset Device
-01:091- 15:18 12-01 M2002 INF HW CP [1.11.0]: On-Line From Digital Keyset Port
-01:092- 15:18 12-01 M2002 INF HW CP [1.12.0]: On-Line From Digital Keyset Port
-01:093- 15:18 12-01 M2006 INF HW CP [1.6.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:094- 15:18 12-01 M2002 INF HW CP [1.6.1]: On-Line From Digital Keyset Device
-01:095- 15:18 12-01 M2002 INF HW CP [1.13.0]: On-Line From Digital Keyset Port
-01:096- 15:18 12-01 M2002 INF HW CP [1.14.0]: On-Line From Digital Keyset Port
-01:097- 15:18 12-01 M2006 INF HW CP [1.7.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:098- 15:18 12-01 M2002 INF HW CP [1.7.1]: On-Line From Digital Keyset Device
-01:099- 15:18 12-01 M2006 INF HW CP [1.8.0]: Power-Up From Digital Keyset Serial Port [EC,00,01]
-01:100- 15:18 12-01 M2002 INF HW CP [1.8.1]: On-Line From Digital Keyset Device
-01:101- 15:18 12-01 M2011 INF HW CP [6.0.0]: On-Line From DSP 1 (BP=6, VSN=3.1, INFO=206)
-01:102- 15:18 12-01 M2006 INF HW CP [1.10.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:103- 15:18 12-01 M2002 INF HW CP [1.10.1]: On-Line From Digital Keyset Device
-01:104- 15:18 12-01 M2006 INF HW CP [1.11.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:105- 15:18 12-01 M2002 INF HW CP [1.11.1]: On-Line From Digital Keyset Device
-01:106- 15:18 12-01 M2006 INF HW CP [1.12.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:107- 15:18 12-01 M2002 INF HW CP [1.12.1]: On-Line From Digital Keyset Device
-01:108- 15:18 12-01 M2006 INF HW CP [1.13.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:109- 15:18 12-01 M2002 INF HW CP [1.13.1]: On-Line From Digital Keyset Device
-01:110- 15:18 12-01 M2006 INF HW CP [1.14.0]: Power-Up From Digital Keyset Port [EC,00,01]
-01:111- 15:18 12-01 M2002 INF HW CP [1.14.1]: On-Line From Digital Keyset Device
-01:112- 15:18 12-01 M2011 INF HW CP [5.0.0]: On-Line From DSP 1 (BP=0, VSN=0.0, INFO=0)
-01:113- 15:18 12-01 M8000 SVR HW CP Initial Trouble Condition Detected on PRI Board [5.0.0]
-01:114- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: T1 Signal Out-of-Frame
-01:115- 15:18 12-01 M5086 WRN HW CP Hourly Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:116- 15:18 12-01 M5086 WRN HW CP Daily Threshold For Out-of-Frame Adjustment Errors Exceeded on PRI Board [5.0.0]
-01:117- 15:18 12-01 M2002 INF HW CP [3.16.1]: On-Line From SL-Set Device
-01:118- 15:18 12-01 M2002 INF HW CP [3.9.1]: On-Line From SL-Set Device
-01:119- 15:18 12-01 M2002 INF HW CP [3.8.1]: On-Line From SL-Set Device
-01:120- 15:18 12-01 M2002 INF HW CP [3.7.1]: On-Line From SL-Set Device
-01:121- 15:18 12-01 M2002 INF HW CP [3.6.1]: On-Line From SL-Set Device
-01:122- 15:18 12-01 M2002 INF HW CP [3.5.1]: On-Line From SL-Set Device
-01:123- 15:18 12-01 M2002 INF HW CP [3.4.1]: On-Line From SL-Set Device
-01:124- 15:18 12-01 M2002 INF HW CP [3.3.1]: On-Line From SL-Set Device
-01:125- 15:18 12-01 M2002 INF HW CP [3.2.1]: On-Line From SL-Set Device
-01:126- 15:18 12-01 M2002 INF HW CP [3.1.1]: On-Line From SL-Set Device
-01:127- 15:18 12-01 M8000 SVR HW CP Initial Trouble Condition Detected on PRI Board [5.0.0]
-01:128- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:129- 15:18 12-01 M8000 SVR HW CP Red Alarm Condition Detected on PRI Board [5.0.0]
-01:130- 15:18 12-01 M8001 SVR HW CP PRI Board Problem: Receiving Yellow Alarm
-01:131- 15:18 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:132- 15:18 12-01 M2005 INF HW CP [1.1.1]: Off-Line From DSS 1
-01:133- 15:18 12-01 M2007 INF HW CP [1.1.1]: Power-Up From DSS 1 (Version = 0)
-01:134- 15:18 12-01 *** PRI Card [5.1.0] clock mode: Slave Providing Sync
-01:135- 15:18 12-01 A114 ALARM PRI Board 5 In Red Alarm
-01:136- 15:19 12-01 M2002 INF HW CP [5.1.1]: On-Line From B-Channel Trunk Device
-01:137- 15:19 12-01 M2002 INF HW CP [5.1.2]: On-Line From B-Channel Trunk Device
-01:138- 15:19 12-01 M2002 INF HW CP [5.1.3]: On-Line From B-Channel Trunk Device
-01:139- 15:19 12-01 M2002 INF HW CP [5.1.4]: On-Line From B-Channel Trunk Device
-01:140- 15:19 12-01 M2002 INF HW CP [5.1.5]: On-Line From B-Channel Trunk Device
-01:141- 15:19 12-01 M2002 INF HW CP [5.1.6]: On-Line From B-Channel Trunk Device
-01:142- 15:19 12-01 M2002 INF HW CP [5.1.7]: On-Line From B-Channel Trunk Device
-01:143- 15:19 12-01 M8002 SVR HW CP Red Alarm Condition Cleared on PRI Board [5.0.0]
-01:144- 15:19 12-01 A002 ALARM Network Alarm Automatically Cleared
-01:145- 15:19 12-01 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x02
-01:146- 15:39 12-01 M2004 INF HW CP On-Line From ASAI Device On Logical Port 0x03
-01:147- 15:42 12-01 M3009 INF EG CP Retrieving System History Information

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If you're using DKSC16+ cards, try resetting the one running the phones w/ this issue. If it resolves it you probably need a DSP upgrade on that card.


60% of the time it works every time
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There are two DKSC16+ cards. What would be the procedure for resetting them? I don't see a reset switch. Should I just power down the system and take the cards out and reseat them?

By the way, the phone system has reset itself twice since my last posting... I think something is very very wrong.

I went ahead and ordered a power supply card off of Ebay just in case. I'd like to do the same for the CPU, but I'm not sure how to go about choosing the right CPU with the correct software version and chipset. There seems to be a lot of variation even among the same part number.

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I must have been replying when you updated with the resets. Pressing the button effectively did the same thing as reseating the cards, but also call processing as well.

In the future you can reseat the DKSC16's by popping them loose using the white tabs at the top and bottom of the card. No need to power down for this, either.

As far as resets go, you could look in the other error logs to see the last time the system reset. If it was a while ago I wouldn't be too bothered by todays events, but I would do a backup.

In the future if you run into this try reseating the DKSC16+'s first. There is a DSP upgrade to correct no DT for older 16+ cards.


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Thanks for the info, Jake. Though, I'm not sure the DKSC16 cards are the problem. Later, the system again reset itself twice... this time without any provocation from me. This was not part of a nightly maintenance schedule since it was at about 4:45 p.m. I'm having a hell of a time trying to determine what's causing these random hardware resets.

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It's gotten worse and I still haven't been able to get a tech. out, due to weather and the fact that there's only 3 companies here in Denver that do InterTel and one of the two require maintenance agreements.

Now I'm seeing system alarms and resets (the whole PBX shuts down and turns itself back on) up to 6-7 times daily. I'm getting Illegal Command ID Sent To Board: [C6,01,00,08,12,13,04,80,1A,10,1E,1E] in the logs repeatedly. Can anyone help?

I have a new power supply that I'm going to install to see if that resolves anything as soon as folks get off the phones... this is a very busy small office. Thanks!

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Oh... and one more thing. Now when we pick up the phone there's a loud buzz on the line. No dial tone... just a real loud buzz. When we dial out the buzz goes away and calls are clear. This just started happening today. Does any of this add up to anything in anyone's mind?

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Replaced the power supply with a new one... the buzz went away and the phones are working, but they did reset themselves again five minutes after changing the power supply. I get an audible alarm and then the system goes dead and reboots... shows Alarm 114 upon restart and automatically clears the alarm. I have to assume at this point that the power supply is not the issue.

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At this point you can do a database save and run
the database repair utility on the database you
saved and then upload it back to the system. If
you still encounter the problem you should upgrade from v.5.349 to 7.

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