web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#612846 09/25/17 02:23 PM
Joined: Apr 2009
Posts: 440
Gary S. Offline OP
Member
OP Offline
Member
Joined: Apr 2009
Posts: 440

customer called complaining about low volume when talking to customers.. On site i tested co volts 46.9 to 47.5.(comcast). Checked the hand set's and the volume setting on the phones. Did a system reset. Could not duplicate the trouble. I hinted this usually means the processor is getting weak. I installed this over 10 years ago, first service call.
Thanks again, Gary S.


Gary Stevens
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Gary S. #612848 09/25/17 03:35 PM
Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
Try putting either a buttset or an SLT on each line to try to duplicate the problem. I'd also check the loop current to see if it is on the low side.


I Love FEATURE 00
Gary S. #612855 09/25/17 07:35 PM
Joined: Feb 2005
Posts: 12,342
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,342
Likes: 3
No. If it doesn't happen all the time consider that the problem is with the service provider, I wouldn't blame the ACS! Crappy VoIP crappy cell phones. I've never seen a Partner system do that but I've certainly seen VoIP and cell phones do it.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Gary S. #612857 09/25/17 09:52 PM
Joined: Feb 2014
Posts: 657
Moderator-1A2
***
Offline
Moderator-1A2
***
Joined: Feb 2014
Posts: 657
I have to agree with Hal on this one. I have a bunch of lines on my ACS at home, one pots, the rest voip. Pots line always has perfect volume, the voip lines are all different. No two have the same volume, some are very loud, some pretty soft. I had a line from comcast and when we ditched cable, that went too. It was the worst line of the bunch. It always had static on it, the volume was generally ok, but it would vary day by day. Towards the end we never used it because it sounded so terrible. I replaced it with an Ooma and it's been fine since. Fwiw, I have two Ooma's and they're both different in terms of volume. One is louder than the other, but both are acceptable. Just my two ¢.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 116 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5