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#613228 - 10/12/17 02:25 PM SoTel Sip Trunk  
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John807 Offline
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John807  Offline

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N/W New Jersey
Greetings,
Has anyone used a Sip trunk from SoTel? I ordered one to test with our in house 7100. I've never set up a Sip trunk so any advice would be appreciated.
TIA,


John 807
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#613263 - 10/13/17 02:05 AM Re: SoTel Sip Trunk [Re: John807]  
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sonnym Offline
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Ontario, Canada
I have switch a customer to sotel sip. It has been over a year and no issues. There is a setup directions on their website.

#613329 - 10/16/17 02:45 PM Re: SoTel Sip Trunk [Re: John807]  
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phonman123 Offline
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Upstate New York
Did you get it going?

We're trying also. But doesn't work.

#613330 - 10/16/17 02:56 PM Re: SoTel Sip Trunk [Re: John807]  
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John807 Offline
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I haven't had an opportunity to play with it yet. Hopefully today or tmw have to add an MGI 16 to our 7100 to get more channels.
Thanks


John 807
#613331 - 10/16/17 03:16 PM Re: SoTel Sip Trunk [Re: John807]  
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robtech Offline
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I use Sotel all the time. Never had a problem with them. Message me if you need some screen shots.


Robert
#613339 - 10/16/17 06:05 PM Re: SoTel Sip Trunk [Re: robtech]  
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John807 Offline
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Thanks Rob I can receive inbound calls fine. When I try to make an outbound call I get half a ring and then FORBIDDEN across the screen any thoughts?
Thanks Again,


John 807
#613341 - 10/16/17 06:25 PM Re: SoTel Sip Trunk [Re: John807]  
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Biztel Cuban Okie Tech Offline
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Biztel Cuban Okie Tech  Offline
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Posts: 396
Mcalester, Ok
Check what you have set as outbound cli in 321. It should be the main number or the pilot number that you are given.

#613343 - 10/16/17 07:32 PM Re: SoTel Sip Trunk [Re: Biztel Cuban Okie Tech]  
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John807 Offline
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Thanks. I will give it a try when I get back to the office.


John 807
#613351 - 10/16/17 10:03 PM Re: SoTel Sip Trunk [Re: John807]  
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phonman123 Offline
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Upstate New York
What testing can you do to trouble shoot.
How do I know I'm thru the firewall?

#613356 - 10/17/17 11:54 AM Re: SoTel Sip Trunk [Re: John807]  
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John807 Offline
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N/W New Jersey
Getting closer inbound works fine. Outbound completes but no audio, I'm guessing it has something to do with the UDP ports?
Thanks


John 807
#613368 - 10/17/17 07:00 PM Re: SoTel Sip Trunk [Re: John807]  
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John807 Offline
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All good now. I had to port forward the ports in the router and upgrade the MGI 16 to the current release. Thank you everyone for your assistance with this,


John 807
#613600 - 10/25/17 05:11 PM Re: SoTel Sip Trunk [Re: John807]  
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robtech Offline
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Virginia Beach
Sound like the firewall is clamping down on your MGI audio ports.Turn MPS off if your not using it. Under system options 2.1.5


Robert

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