atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel Axxent Talk hard drive replacement

I have a customer, that I do computer support for, that has a PC based phone system; Inter-Tel Axxent Talk. The voice mail stopped working a couple weeks back and one of the phones had a low battery indication so they asked me to take a look. I opened the system, cleaned it out, checked the cable connections, replaced the battery, and turned it back on. The voice mail msg light came up on the phones but when you press the button you get a "Voice Mail Is Unplugged" message. I suspected the hard drive was bad so I took it out and plugged it into a PC as a second drive, In windows XP I can see the drive but it in unreadable as the drive indicates it is unformatted. With an old 486 computer and MS DOS 6.2, bios sees the drive but DOS does not. I try to boot from the drive and I get !fg on the screen. The drive that came out was a 2gb. I had a couple old 1.7gb drives so I formatted one with MS DOS 6.2 and put it in. I get the same message as before. I am assuming that the hard drive is used for more that just storage and may need something loaded on it. The system was purchased from a local San Diego supplier in Mar 00 but they did not supply any disks other than a database backup floppy. I made the assumption that the drive was DOS because in the folder they have on the machine there is a licenses for IBM PC DOS 2000. Can someone help me out and point me in the right direction? Do I have to install software to the hard drive? If so anyone know where I can obtain it?


Thank you, John

Yes the drive has DOS as the foundation and Inter-Tel Axxent Talk software loaded on top of that to make the Voicemail work. Try the owner of this board for software.

"Try the owner of this board for software."
Not sure what you are telling me? Did Inter-Tel use different voice mail cards in the systems? Or are you sugesting going to the company that sold them the system? That seemed to be a dead end, at least from the customers perspective. I have not tried getting in contact with them but the customer said the they were not abe to help.

I was hoping someone had the original software and would let me copy it.

I meant the owner of this message board we are posting on. I have already contacted them and explained what your looking for.

Yes there was a couple different VM boards used but thats not going to be an issue. What you need to find out is, what version is the Axxent. Is it a 1.0 or a 2.0. Most likely it's a 2.0. Do you have the programing software?

If you have wiped out the drive and only loaded DOS back on, then your going to need the Axxent Talk software, either 1.0 or 2.0 and yes it does matter. This software is loaded on top of DOS and is what makes the VM function.