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#562561 - 12/10/13 03:38 PM Dead 6X  
Joined: Jan 2005
Posts: 14,757
EV607797 Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797  Offline

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Fayetteville, NC
I just went out on a service call to a residence with a 6X installed. They lost power and when it came back, the system won't come back up. It lights up and I do get some minor flickering on the LAN port's LED, but the phones just get stuck at the "starting network" display. I did get some soft keys to come up one time and tried pressing the reboot key, but that didn't help. I've replaced the cable between the Allworx server and the switch (it was bad) and moved to other ports on the switch, but nothing changes. Is there anything else that I can do or should I just tell them to call someone else?


Ed Vaughn, MBSWWYPBX
Google Telephone Equipment Search
#562579 - 12/10/13 06:05 PM Re: Dead 6X [Re: EV607797]  
Joined: Dec 2009
Posts: 92
Bernie Lomax Offline
Member
Bernie Lomax  Offline
Member

Joined: Dec 2009
Posts: 92
Ontario, Canada
The system is most likely in Safe Mode and would require a login to restore to normal operations. Because it's in safe mode, the phones can't find the address they are programmed to find.

#562630 - 12/11/13 01:23 AM Re: Dead 6X [Re: EV607797]  
Joined: Mar 2001
Posts: 3,233
JWRacedog Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
JWRacedog  Offline

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Joined: Mar 2001
Posts: 3,233
Rockford, IL USA
Sent PM

#562724 - 12/12/13 12:52 PM Re: Dead 6X [Re: EV607797]  
Joined: Sep 2005
Posts: 868
Wellco Offline
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Wellco  Offline
Moderator-General
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Joined: Sep 2005
Posts: 868
Rogers, MN USA
Mick...were you able to help Ed get rollin?

...bob...


Bob Wells
WellComm, Inc.

"As long as nobody's dead or in jail, it can't be all that bad ! "
#562742 - 12/12/13 04:10 PM Re: Dead 6X [Re: EV607797]  
Joined: Mar 2001
Posts: 3,233
JWRacedog Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
JWRacedog  Offline

Moderator-Allworx, Nisuko-Tie, Vodavi

Joined: Mar 2001
Posts: 3,233
Rockford, IL USA
We're trying. It's a bit difficult when the customer doesn't know anything about the system and hasn't had contact with an Allworx dealer in years. We think the mother board has problems, but the CF card is good. Cost for the replacement of the 6X was given ---that would be the quickest solution (using the existing CF card), but we haven't heard back yet.

Anything, yet...Ed??

#562746 - 12/12/13 05:32 PM Re: Dead 6X [Re: EV607797]  
Joined: Jan 2005
Posts: 14,757
EV607797 Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797  Offline

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Posts: 14,757
Fayetteville, NC
Yes, we picked up a deposit check are installing a new system for them tomorrow. This customer has apparently been having continuing problems with this system for years and I think that the installation was just plain shoddy to begin with. Thanks for all of the help and suggestions, Mick.


Ed Vaughn, MBSWWYPBX
#562797 - 12/13/13 01:38 PM Re: Dead 6X [Re: EV607797]  
Joined: Sep 2005
Posts: 868
Wellco Offline
Moderator-General
Wellco  Offline
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Joined: Sep 2005
Posts: 868
Rogers, MN USA
Glad to hear your on the move Ed..hope all goes well today.

...bob...


Bob Wells
WellComm, Inc.

"As long as nobody's dead or in jail, it can't be all that bad ! "
#614788 - 12/12/17 07:31 PM Re: Dead 6X [Re: EV607797]  
Joined: Oct 2017
Posts: 5
JohnIdaho Offline
Member
JohnIdaho  Offline
Member

Joined: Oct 2017
Posts: 5
Idaho Falls, Idaho
Hello Ed this John From Idaho are you still supporting vodavi


John Byington
#614808 - 12/13/17 06:18 AM Re: Dead 6X [Re: JohnIdaho]  
Joined: Jan 2005
Posts: 14,757
EV607797 Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797  Offline

Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****

Joined: Jan 2005
Posts: 14,757
Fayetteville, NC
John: I've sent you a private message. Please check your in box.


Ed Vaughn, MBSWWYPBX

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