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Joined: Dec 2017
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Working on an older IVX DP1 phone. Was testing out a number of headsets (could get none to work), the phone handset is failing to trigger a line pickup/doesn't work.
All other phone functions working properly.
P/H 3-3 is (re)set to disable P/H 3-5 is set to disable
any ideas on how to get the extension to recognize the handset again?
Andrew Ayres
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
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What exactly happens? Does it work on speaker phone? Do you have intercom dial tone but can't dial out?
Has it worked in the past?
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Joined: Dec 2017
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John-
thanks for the reply. The phone/extension worked perfectly before I started trying headsets. the only programing changes I made were to P/H 3-3 (enable headset, now set to disable)
All functions of the phone/extension work normally. I can answer calls on speakerphone, park, transfer, etc.
Except for the handset. No sound at all, no pickup of incoming calls, nada.
I first swapped out the handset and cord, then I swapped out the whole unit. Same non-response from the handset.
thanks for any thoughts you might have.
Andrew
Andrew Ayres
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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Posts: 2,608 |
Did you reboot it? If not try that.
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