atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi STS Flash VM Question

I have a Customer with a Vodavi STS with Flash VM, at one time I had it programmed for when a phone station was busy and a call would ringing all other phone stations, but if phone station was not busy and did not answer after so many ringings it would go to phone station VM box. What I'm I over looking for this program, as of now I have it going to VM box when busy, I would like to know what I need to change to make it ringing all other phone stations with one phone station is busy and not go to VM box?

This really has nothing to do with the voice mail, it's just programming in the STS itself with regard to forwarding treatment for that station.

It sounds like you had one of two things going on: Either you had all of the other stations in a hunt group and the key station's busy forward destination was set to that hunt group number. That station's no-answer forward destination was just voice mail, ext. 440.

Another option would be to create a virtual extension, with call coverage buttons (with ringing) on all other phones for that virtual extension and no ring delay timer. Then, you would point the key station's busy forward destination to that virtual extension number. Again, the station's no-answer forward destination would be voice mail, ext. 440.