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#587157 - 04/09/15 01:54 PM CS5200 version 3.2.4.59 mute key sends tone  
Joined: Oct 2010
Posts: 91
Craig A. Ahrens Offline
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Craig A. Ahrens  Offline
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Sioux Falls, South Dakota
When a trunk call is put on mute and taken off mute the system sends a tone that the caller hears. Any ideas how to turn this off?

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#615338 - 01/11/18 08:16 PM Re: CS5200 version 3.2.4.59 mute key sends tone [Re: Craig A. Ahrens]  
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Snorri Offline
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Snorri  Offline
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Originally Posted by Craig A. Ahrens
When a trunk call is put on mute and taken off mute the system sends a tone that the caller hears. Any ideas how to turn this off?


Resurrecting this because I was searching the forums and was wondering the same thing. My keyset does not do this, but I have at least 1 user whose does, and he is ALL WOUND UP about it.

#615354 - 01/12/18 03:37 PM Re: CS5200 version 3.2.4.59 mute key sends tone [Re: Craig A. Ahrens]  
Joined: May 2009
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DND ON Online content
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DND ON  Online Content
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Connecticut
The only thing that comes to mind is the system flag Disable Mute Confirmation Tone. It is enabled by default and can't be changed per station, but it's a place to start.


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