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Joined: Dec 2007
Posts: 65
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OP
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Joined: Dec 2007
Posts: 65 |
Im trying to reset the voicemail password for a user that has forgotten theirs. I have used hyperterminal to login into the SVMi-20E. I selected "Open Block Table", then I selected "Mailbox", scrolled down to find the mailbox extension and hit enter, and then I go down to "Subscriber password" and I've tried xxxx, 5081 (extension #), and I've also tried typing "Default" in the field. I then hit Ctrl + E and Ctrl + E to get to the main menu. The password never resets no matter what combination of 4 digits I type into the Subscriber password field. What am I doing wrong? Maybe I need to delete the mailbox and re-create it. But I don't know how to do that either...
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Joined: Aug 2006
Posts: 287
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Posts: 287 |
You need to default it in the Extension Block
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Joined: Apr 2005
Posts: 52
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Joined: Apr 2005
Posts: 52 |
have U try using VMADM to reset the password. I can be done from any keyset or when you enter the voicemail system from an outside line.
FTorres388
Calm seas do not make skilled sailors.
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
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Forget hyperterminal, do this from the voicemail admin as FTT388 states. You should have gotten a one page instruction sheet for voicemail admin proceedures from your dealer. Ask them for one or you can pm me and I'll send you one.
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Joined: Oct 2007
Posts: 157
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Joined: Oct 2007
Posts: 157 |
Are we not tech's, users use the admin feature, tech's should pull out there laptops, and as KX-T308 said go to the extn block and default the password. Why even have a password at all when on site, auto logon should be set to yes.
Samsung, Ericsson, NEC, Nortel Certified Installer
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Joined: Dec 2004
Posts: 4,096
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We are Tech's Ryan is not. Use the admin feature and change it in there. Option 2 and reset it, its fast and you dont need to fire up the laptop. That is why that feature exists.
PM sent with exact instructions
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Joined: Dec 2007
Posts: 65
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Joined: Dec 2007
Posts: 65 |
Thanks for your help guys. I tried the instructions WRichey PMed me and resetting the password on the extension block in hyperterminal also worked.
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Joined: Jan 2018
Posts: 2
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Joined: Jan 2018
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I have the same issue, I am unable to reset the voice mail password, how can I do this via the software?
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
tanger32au
Your best bet is to start a new thread here not resurrect a 10 year old one.
Let's assume that you have the system admin password ,you can easily reset it from a phone accessing the admin mailbox. Maybe some more information like what voicemail you are working on would also help.The more information you give the better.
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Joined: Jan 2018
Posts: 2
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Hi.
I am remote to the site so want to reset the password using the office serv software. I have V4.98
What is the process to reset the voice mail password via the software? I have the password for this.
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