|
Joined: Apr 2009
Posts: 440
Member
|
OP
Member
Joined: Apr 2009
Posts: 440 |
Customer with about 50 ext, flash vm. Someone decided to take off the power co pole in front of the location. Power was off several hrs. When power and co were restored the system went crazy, lost card slot, ringing etc. The xts is behind a good size UPS, why did the ups not protect this system? Thanks Gary S.
Gary Stevens
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2018
Posts: 218
Member
|
Member
Joined: Jan 2018
Posts: 218 |
My guess is that the UPS needs repair or other equipment is also being powered by the UPS .
Ground is Ground the world around !
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Some UPSs are back up power but they have to switch over from the pass thru AC outlet on the UPS to the battery. You have another problem, it appears that the ram battery on the XTs CPU card could be dead and that is the real reason the system lost programming including card slot configuration and ringing assignments. Even a good UPS won't protect you from issues if the power outage is longer than the back up time of the UPS if your RAM batter is bad.
Last edited by Derrick; 02/05/18 02:23 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Dec 2007
Posts: 6,799 Likes: 18
Retired Admin
|
Retired Admin
Joined: Dec 2007
Posts: 6,799 Likes: 18 |
Also, check the date on the UPS batteries. Most batteries are good for only three to five years. UPS battery life expectancy is dependent upon many factors: Environment (temperature, ventilation...), Load (No more that 80% of UPS rated capacity).
|
|
|
|
Joined: Apr 2009
Posts: 440
Member
|
OP
Member
Joined: Apr 2009
Posts: 440 |
This is a good repeat customer so i changed the processor and had the old on refurbished.
Gary Stevens
|
|
|
Forums84
Topics94,262
Posts638,697
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
2 members (Toner, hitechcomm),
142
guests, and
241
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|