Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#616208 02/05/18 04:14 PM
Joined: Apr 2009
Posts: 419
Gary S. Offline OP
Member
OP Offline
Member
Joined: Apr 2009
Posts: 419
Customer with about 50 ext, flash vm. Someone decided to take off the power co pole in front of the location.
Power was off several hrs. When power and co were restored the system went crazy, lost card slot, ringing etc.
The xts is behind a good size UPS, why did the ups not protect this system?
Thanks Gary S.


Gary Stevens
Atcom VoIP Demo
VoIP Demo
Gary S. #616212 02/05/18 04:40 PM
Joined: Jan 2018
Posts: 218
Member
Offline
Member
Joined: Jan 2018
Posts: 218
My guess is that the UPS needs repair or other equipment is also being powered by the UPS .









Ground is Ground the world around !
Gary S. #616220 02/05/18 06:22 PM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Some UPSs are back up power but they have to switch over from the pass thru AC outlet on the UPS to the battery. You have another problem, it appears that the ram battery on the XTs CPU card could be dead and that is the real reason the system lost programming including card slot configuration and ringing assignments. Even a good UPS won't protect you from issues if the power outage is longer than the back up time of the UPS if your RAM batter is bad.

Last edited by Derrick; 02/05/18 06:23 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Gary S. #616222 02/05/18 06:34 PM
Joined: Dec 2007
Posts: 6,750
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,750
Likes: 10
Also, check the date on the UPS batteries. Most batteries are good for only three to five years.
UPS battery life expectancy is dependent upon many factors: Environment (temperature, ventilation...), Load (No more that 80% of UPS rated capacity).


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Gary S. #616478 02/10/18 06:55 PM
Joined: Apr 2009
Posts: 419
Gary S. Offline OP
Member
OP Offline
Member
Joined: Apr 2009
Posts: 419
This is a good repeat customer so i changed the processor and had the old on refurbished.


Gary Stevens

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,835
Posts636,794
Members49,652
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
ArmorSecSys, ILSMitel, IPMoni, Pweber462
Newest Members
machinegod, Gtownpaper, Lazlo, devben, bubblegum
49,651 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 9
dans 5
Who's Online Now
2 members (Curlycord, TVCTech), 114 guests, and 19 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5