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I just saw the customer in passing this morning, and asked if C/L had responded. She said they did show up and reported that they did find issues on two of the four trunks. No issues noticed since they've been there. Customer also couldn't tell me what was found either.
Thank you all for the suggestions and comments.
Curlycord, I follow what you're saying now. Next time, I will definitely try the other port numbers as part of my troubleshooting.
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