BCM50 Incoming Calls go to Ext. somtimes ??|Sundance Business VOIP Telephone Help

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BCM50 Incoming Calls go to Ext. somtimes ?? #617110 03/01/18 10:58 AM
Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada ATechguy OP Member
OP ATechguy Member Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada	HI! There,,,, i have customer saying the calls sometime goes to x223 mailbox and not the Main Greeting ,, i am taking a guess that it maybe the Call forwarding of the Phone and Main Grreeting are the same and the system gets confused and sends to thee x223 mailbox but not most of the time. Does that seem possible or do u have any other suggestions. Thks .

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Re: BCM50 Incoming Calls go to Ext. somtimes ?? ATechguy #617114 03/01/18 12:34 PM
Joined: Dec 2007 Posts: 386 Columbia MO BTS01 Member
BTS01 Member Joined: Dec 2007 Posts: 386 Columbia MO	I'm thinking that it might be a ringing phone and they have accidentally forwarded it to v/mail from time to time? BTS

Re: BCM50 Incoming Calls go to Ext. somtimes ?? BTS01 #617118 03/01/18 01:55 PM
Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada ATechguy OP Member
OP ATechguy Member Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada	BTS01 ,, i set x223 up with delayed ring to voicemail ,, i don't believe he would be doing that ,, but who knows ..will check . Thks

Re: BCM50 Incoming Calls go to Ext. somtimes ?? ATechguy #617121 03/01/18 02:51 PM
Joined: Feb 2006 Posts: 9 Maryland Sun1 Member
Sun1 Member Joined: Feb 2006 Posts: 9 Maryland	By Main greeting are you meaning the Auto Attendant or to a General Delivery MB? If 223 rings when the number is called you just have to make sure that it forward delay to VM is longer than that of the AA or other phone that sends calls to the GD MB. that goes for any phone that number rings on. Just a thought.

Re: BCM50 Incoming Calls go to Ext. somtimes ?? Sun1 #617125 03/01/18 03:32 PM
Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada ATechguy OP Member
OP ATechguy Member Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada	Originally Posted by Sun1 By Main greeting are you meaning the Auto Attendant or to a General Delivery MB? If 223 rings when the number is called you just have to make sure that it forward delay to VM is longer than that of the AA or other phone that sends calls to the GD MB. that goes for any phone that number rings on. Just a thought. Yes that is what i was thinking,, i also realized i need to check call forward Busy , and change to none. Thks for all the suggestions .

Re: BCM50 Incoming Calls go to Ext. somtimes ?? ATechguy #617130 03/01/18 04:55 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	The Forward Busy is my logical guess also. =---()))))))))---= www.curlycord.com Toronto, Canada

Re: BCM50 Incoming Calls go to Ext. somtimes ?? Curlycord #617131 03/01/18 05:24 PM
Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada ATechguy OP Member
OP ATechguy Member Joined: Nov 2006 Posts: 704 Durham/Kaw.Ont,Canada	Originally Posted by Curlycord The Forward Busy is my logical guess also. Thks Paul.

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