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#616612 02/15/18 02:06 AM
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davetel Offline OP
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i have a customer with a sbx system. the auto attendant menu is about 30 seconds long. more often than not it will cut off after about 20 seconds. sometimes it plays all the way through. does anyone have a fix. thanks. dave

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I seem to remember that this was a memory problem, there is an admin code that flushes the voice mail, resets it without re-setting the whole system. I will have to search my docs to find it, in the meantime someone else may be able to confirm what I think to be the issue.


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Derrick - I have the same issue. Did you find your doc reference?

Actually, my customer was having the problem a few months ago. After re-recording the menu a number of times, it stopped happening. It just started happening again today.

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Yes, I found the option. Sent PM to both of you.

Last edited by Derrick; 03/08/18 08:23 AM.

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Hi Derrick - I have a SBX system that will not let the AA Greeting be recorded for more than 15-20 seconds.. Is this admin code / vm flush a potential correction? If so could I please get the code?

Thanks


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Originally Posted by NEWiTech Earl
Hi Derrick - I have a SBX system that will not let the AA Greeting be recorded for more than 15-20 seconds.. Is this admin code / vm flush a potential correction? If so could I please get the code?

Thanks

I believe that is a timer setting for mailbox greetings. The system greeting has no set time if recorded from the attendant station. However If system memory fills up while a greeting/prompt is being recorded, only the segment of the greeting/prompt recorded prior to the depletion of memory is saved.


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