atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Minimising groups used in voicemail setup

I've recently been changing a voicemail setup and was wondering if it is possible to reduce the number of groups I've used.

The scenario is during the day if an incoming call is not answered within 20 seconds transfer it to voicemail, at night transfer immediately without ringing any stations. The following does this:

RP1 is night, RP2 is day
Trunk ringing - RP1=502, RP2=501
Station groups - 501 members=201,202,... next=502, overflow=20 | 502 members=3502 (a virt SLI) next=519, overflow=1
Create subscriber - 502=Both
Key programming - MW502 key for access to mailbox

To not use an extra group I tried:
Trunk ringing - RP1=3502, RP2=501
Station groups - 501 members=201,202,... next=3502, overflow=20
Preset forward - 3502 port=519, no answer fwd=1
Create subscriber - 3502=Both
Key programming - MW3502 key for access to mailbox

Which works at night, but not during the day. I've also setting all or no answer forward for 3502 with no luck.

I know group ringing at a station doesn't get forwarded, but as group 501 overflows to a station it isn't quite the same. Any suggestions to what I've overlooked, or will this just not work?

What are you trying to accomplish? If no answer it just goes to the 502 mailbox or does it go to an auto attendant?

Direct to a mailbox rather than attendant.

Why don't you put over flow to virtual extn and make a mailbox for it

I tried
Station groups - 501 members=201,202,... next=3502, overflow=20
Preset forward - 3502 port=519, no answer fwd=1

Calling 3502 directly is transferred to VM, but the overflow from 501 to 3502 doesn't get forwarded to VM.

Set up fwd trunk 501 fwd station 501 to go to mailbox 3502

Why not make mailbox 501, then either have 501 dump messages into mailbox 3502, or vice versa? Still only one mailbox to check, and one group to have members in.

The reason the group overflow to 3502 isn't working is because it's not allowed. It is still ringing the group and then begins ringing that extension but skipping it's pfna rule. You need to send group 501/502 to VM and then forward to mbx 3502.