|
|
|
|
Joined: Sep 2012
Posts: 63
Member
|
OP
Member
Joined: Sep 2012
Posts: 63 |
I am trying to allow a different message on hold for a group of phones on an NS700. When I go to the Tenant feature (6.6) and try to change the music on hold source, -Tenant 2 to BGM 1 - I receive an Error code 000404: Invalid extension number was entered. (Extension block error). I have converted the file to Version 5 and Still get the error code.
There are 32 tenant entries on my screen using this file but I only get 8 tenant entries when I open a new file or access a different NS700 system. I don't have any problems changing the setting on a new offline file or with the other NS 700.
I just want to change the MOH source and nothing else. Tech support 2nd level would could not figure it out and recommended current firmware before proceeding. Even when I convert the file to the newest version I can not correct this in offline mode using the newest tool.???
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2012
Posts: 63
Member
|
|
OP
Member
Joined: Sep 2012
Posts: 63 |
After upgrading the web maintenance console I was able to open the saved DSYS file so that it showed the correct number of tenants. This allowed me to change the MOH setting and save the file under a new name. I loaded the file into the NS700 (without upgrading firmware) and the system took the new file and is working correctly. I also updated firmware, on our shop NS700, to V5.0 and updated their DSYS to V5.0. That also saved and worked correctly.
|
|
|
|
Forums84
Topics94,284
Posts638,772
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
