web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#620855 06/07/18 02:41 PM
Joined: Apr 2009
Posts: 440
Gary S. Offline OP
Member
OP Offline
Member
Joined: Apr 2009
Posts: 440
Small Mom & Pop repair garage, with not enough office help to answer incoming calls ( not my problem i know),.
A call sequenceer cost is way out of line for a 4 co and 7 ext,s. He does not want vm. Seems to me call park, dialing the park code
can be complicated. Any low cost solutions ???
Thanks Gary S.


Gary Stevens
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2005
Posts: 651
Likes: 1
Member
Offline
Member
Joined: Dec 2005
Posts: 651
Likes: 1
Not sure how call park would solve anything for answering incoming calls. It sounds like they need an auto attendant. If they don't want voice mail, you could just not forward extensions to a mailbox. The only other option I can think of is to install an answering machine to one of the single line ports, but it will only take messages if the calls are unanswered. Sorry if this was no help.


"I thought I was wrong once, but I was mistaken"
Joined: Aug 2003
Posts: 5,154
Likes: 2
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,154
Likes: 2
They already have an STS? Can't you just use the built-in UCD?

Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
I second the use of UCD. Unfortunately, without a voice mail card, there won't be any pacifier messages played for callers who are held in the queue waiting for someone to answer. I suppose a music on hold player of some sort will at least let the caller know that their call is in process.


Ed Vaughn, MBSWWYPBX
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Use the STS UCD and install a Viking DVA-Ldp announcer on one of the slt ports, it will play the please hold calls answered in order received bla bla bla. Amazon sells em pretty cheap.

Last edited by Derrick; 06/10/18 10:12 AM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Apr 2009
Posts: 440
Gary S. Offline OP
Member
OP Offline
Member
Joined: Apr 2009
Posts: 440
T
he UCD would work but the office staff has downsized to one girl at x100, the ucd would want to transfere that call to another station.
thanks Gary S.


Gary Stevens
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Ucds can be a group of one with no overflow, cues up as long as the customer can stand being on hold, but you better have some music in addition to the anouncement.

Last edited by Derrick; 06/11/18 05:23 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
Who's Online Now
1 members (Curlycord), 104 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5