PhoneSuite 112e programming|Sundance Business VOIP Telephone Help

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PhoneSuite 112e programming #621075 06/13/18 05:50 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech OP Member
OP Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	Hey all, I have recently been asked by a hotel GM if we could do some programming on their PhoneSuite 112e. Here are the issues: 1) When they answer a call on the cordless, they are not able to transfer the call to any room. This being because the COS for the cordless isn't the correct one. I have tried changing it to the same as the console, but then it automatically starts dialing 911. Big oops there having to apologize to dispatch 3 times. Luckily I am their phone tech as well. So trying to find the correct COS is my big obstacle here. 2) Is it possible to turn on CID on these phones for the console phone to get incoming CID? Does anyone know how? If anyone possibly has a install or programming manual that would be great. I have looked online and only found the attendant console manual and some other user manuals. Thanks in advance!

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Re: PhoneSuite 112e programming Biztel Cuban Okie Tech #621079 06/13/18 07:32 PM
Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon	Ever think of becoming an Authorized Reseller? That way you have assess to all the training and manuals. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Re: PhoneSuite 112e programming Biztel Cuban Okie Tech #621364 06/21/18 12:49 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech OP Member
OP Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	I just saw this reply. My apologies for not seeing it sooner. We only have 1 location in our area with this phone system. I don't know if becoming an Authorized Re-seller is something worth it. Unless it can be done at no cost. Do you have any information on this?

Re: PhoneSuite 112e programming Biztel Cuban Okie Tech #621373 06/21/18 03:46 PM
Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon	Just from their website... https://phonesuite.com/contact/ Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

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