Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#621332 06/20/18 09:21 PM
Joined: Apr 2018
Posts: 58
barnito Offline OP
Member
OP Offline
Member
Joined: Apr 2018
Posts: 58
I have a customer who has 2 PRI on his OS7400. When calling out to any number that has a AA/IVR/Phone tree on it the call rings back to the receptionist phone. Please advise

Atcom VoIP Demo
VoIP Demo
Joined: Jun 2011
Posts: 11
Member
Offline
Member
Joined: Jun 2011
Posts: 11
Local or Long distance?
Are LCR tables setup properly?
Also check PRI switch type... NI2 is standard but you may not have a standard carrier.

I've never seen a call going out ring back into a PBX. Most likely something in LCR not completing the call out and sending call into Operator ring group.

Joined: Dec 2010
Posts: 679
Member
*****
Offline
Member
*****
Joined: Dec 2010
Posts: 679
Does it ring back to the receptionist phone at the same location? Does it disconnect the caller and make it ring back? Is the receptionist at the other locations?

Joined: Apr 2018
Posts: 58
barnito Offline OP
Member
OP Offline
Member
Joined: Apr 2018
Posts: 58
I will check to see if LCR is enabled, but I don't think it is. They only have one location, so it is ringing back to the receptionist here. You can see that the PBX grabs a port off the PRI (7123) then it rings back to reception still showing the port it grabbed on the display.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,832
Posts636,785
Members49,648
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
alphaTex, Brian Wall, demapples, Harry Tinsley, rookhsd11
Newest Members
devben, bubblegum, Carl Arnold, Marjan Shaw, KoolBreeze
49,648 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 11
Who's Online Now
0 members (), 195 guests, and 55 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5