Business Phone Systems

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#621798 07/05/18 12:29 PM
Joined: Jan 2010
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Lacota Offline OP
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Here is an odd one i'm hoping someone can help with!

The system is a 7100 across two sites, site one has the system and has no issues, site 2 has around 6 phones and is connected via a VPN, the problem is site 2 is having issue where some calls have no speech this includes internal calls on site 2 where RTP traffic goes phone to phone, it not every call it can be 1 in 10 calls but then have 4 in a row. I have removed the switch from the firewall and used a different switch with just 2 phones plugged in and the fault was still there the firewalls have been changed each end to a different make with no change.

Can't be a NAT issue as it's happening on internal calls!

Any help is appreciated.

Thanks

Atcom VoIP Demo
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What kind of phones are they? How are your MGI or MPS channels being provided? Is everything all on the same network?

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Lacota Offline OP
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This seemed to be caused by 10% packet loss on there main broadband luckily they had a back up broadband and once we moved over to this all the problems were solved smile


Moderated by  nameless, pvj 

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