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#621798 - 07/05/18 12:29 PM Odd no Voice issue  
Joined: Jan 2010
Posts: 174
Lacota Offline
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Lacota  Offline
Member

Joined: Jan 2010
Posts: 174
Bristol England

Here is an odd one i'm hoping someone can help with!

The system is a 7100 across two sites, site one has the system and has no issues, site 2 has around 6 phones and is connected via a VPN, the problem is site 2 is having issue where some calls have no speech this includes internal calls on site 2 where RTP traffic goes phone to phone, it not every call it can be 1 in 10 calls but then have 4 in a row. I have removed the switch from the firewall and used a different switch with just 2 phones plugged in and the fault was still there the firewalls have been changed each end to a different make with no change.

Can't be a NAT issue as it's happening on internal calls!

Any help is appreciated.

Thanks

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#621904 - 07/11/18 01:53 PM Re: Odd no Voice issue [Re: Lacota]  
Joined: Dec 2010
Posts: 497
Biztel Cuban Okie Tech Offline
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Biztel Cuban Okie Tech  Offline
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Joined: Dec 2010
Posts: 497
Mcalester, Ok
What kind of phones are they? How are your MGI or MPS channels being provided? Is everything all on the same network?

#622071 - 07/19/18 02:42 PM Re: Odd no Voice issue [Re: Lacota]  
Joined: Jan 2010
Posts: 174
Lacota Offline
Member
Lacota  Offline
Member

Joined: Jan 2010
Posts: 174
Bristol England
This seemed to be caused by 10% packet loss on there main broadband luckily they had a back up broadband and once we moved over to this all the problems were solved smile


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