Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#621919 - 07/11/18 08:49 PM Caller ID on a Mach I  
Joined: Oct 2010
Posts: 98
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 98
Sioux Falls, South Dakota
I have a Mach I system with the 9-line caller ID unit. LIne 2 gets no caller ID info on the phone system. I confirmed that there is caller ID info coming on the line. Lines 1,3,4 all have caller ID working.

Is there any programming in the Mach I system that would be specific to the line?

Google Telephone Equipment Search
#621925 - 07/12/18 01:33 AM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,649
Derrick Offline
Retired Moderator
Derrick  Offline
Retired Moderator
****

Joined: Jan 2008
Posts: 3,649
Crestview Fla
Could be a wiring problem, the nine line unit is wired in parallel, not series, with the phone system. Make sure you get dialtone on the connection to 2nd port on the cid unit.

There is some programming that needs to be done per line, first comes to mind is the ring delay timer, which I used to set to 4 seconds, call hits the phone system, four seconds later the phones start ringing, which gives the system time to collect the cid info. Flash 40 line number, page b.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#621932 - 07/12/18 01:14 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 98
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 98
Sioux Falls, South Dakota
I checked the wiring and have dialtone at the CID unit. I'll have to check the ring delay timer as you suggested Derrick. If the ring delay timer doesn't fix it, what do I do next?

If I move the line to a different port on the CID unit, do I also have to move the line to a different port on the phone system? IE, if I move the line to port 5 in the CID unit do I also have to move the line to port 5 of the phone system?

#621943 - 07/12/18 06:30 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,649
Derrick Offline
Retired Moderator
Derrick  Offline
Retired Moderator
****

Joined: Jan 2008
Posts: 3,649
Crestview Fla
Yes, they have to match.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#622013 - 07/16/18 09:41 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 98
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 98
Sioux Falls, South Dakota
Yep, moved the line to a different port on the CID unit and the phone system and reprogrammed the button on the phones to the correct line. Problem solved.

Thanks for the help.

#622095 - 07/20/18 01:26 AM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,649
Derrick Offline
Retired Moderator
Derrick  Offline
Retired Moderator
****

Joined: Jan 2008
Posts: 3,649
Crestview Fla
You are welcome. Thanks for posting the problem solved.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
CTX28 stop 4 phones ringing on incoming CO Calls?
by ATechguy. 02/16/19 11:12 PM
OS7070 password not accepting by OSDM
by Tariq. 02/16/19 09:02 AM
SBX Speakerphone issue
by jadams912. 02/16/19 01:12 AM
Installer Requested in CA
by usedphones. 02/15/19 08:34 PM
Nortel 7316E
by NMR. 02/15/19 08:05 PM
Who's Online Now
26 registered members (ATechguy, Curlycord, dexman, ugly1, OBT, hbiss, ChrisRR, justbill, Silversam, jeffmoss26, michaelg, dougster, Bob3470, pdxjim911, Yoda, Central Coast Tom, phonman123, ffej010, Dimension Seven, Touch Tone Tommy, Professor Shadow, SD-Ron, upstateny, nonameyet, barster, 1 invisible), 230 guests, and 446 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
NMR, jay patel, Tom Horne, kusdane, dtveraas
48926 Registered Users
Forum Statistics
Forums62
Topics92,115
Posts626,510
Members48,926
Most Online5,661
May 23rd, 2018
Today's Birthdays
Model 12, Phoneperson, verizon_cpe_tech, VIDEOMAN
Top Posters(30 Days)
dexman 39
tylan 15
SSPhone 14
dans 11
Daniel 10
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap