atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Remote IP Card not programmed

Inter-tel 8622 IP phone pulls a DHCP address, then gives "Remote IP Card not Programmed". I see this topic has been discussed before on this forum.

I have the phone's MAC programmed, it does pull a DHCP address. S/W V2.0.09, same as all of our other 8622s. There are 13 other IP phones attached to this node, and all are working properly. I bought this particular phone from an outside party.

Is the message I'm getting an indication that the phone is bad, or is it more likely a firmware or programming issue? What is the procedure for upgrading firmware on an 8622? Thanks in advance.

Did you change the remote ip in the telephone set? It may still be looking for the old IPRC card.

I did. Since I test the phones internally, I input the local IP of the IPRC. It's pingable from where the phone is plugged in. Still gives the error when it tries to talk to the IPRC.

That message means the telephone was able to communicate with the IPRC card but the card was not configured correctly. I would double check my system config especially the MAC address.

Doh! Two characters juxtaposed in the MAC. I had triple-checked that; thanks for prompting a fourth look. Working great!