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Joined: Mar 2009
Posts: 37
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OP
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Joined: Mar 2009
Posts: 37 |
I have created a series of new hunt groups and assigned them to a new CRA. The issue is when I try to access those new hunt groups via either "Collected Extension" option or the assigned digit translation I get invalid number. This leads me to believe that though the phone system allowed me to assign the number to the hunt group that it still doesn't recognize it as a valid number. I cannot find where I need to fix this issue. Any assistance with this would be greatly appreciated.
Thanks.
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Joined: Dec 2004
Posts: 192
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Joined: Dec 2004
Posts: 192 |
You need to create Extension IDs in voicemail for your new hunt groups and CRAs. It's also a good idea to add everything to your primary Ext Lists in system programming.
Andrea
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Joined: May 2005
Posts: 526
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Joined: May 2005
Posts: 526 |
And remember to turn off the announcement for the ext ID or it will play "your call is being transfered to ext 2000" or whatever the HG number is
Randy
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