atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya Partner v6.0 CO line issue

I would almost guarantee it isn't corrupt software ..... it's an IT guy trying to program an old school KSU with zero training or experience with it!

Well you know I won't argue with you there.

-Hal

I did swap lines to verify telco lines are ok, you can dial out on them when I switch them and can't dial out on the lines they were swapped with.

There is a pc card in the system.

I have not tried to swap the modules.

All lines are assigned to all extensions.

No restrictions on any extensions.

Is it normal to not nave access to any pooled line features? When I try to check any features involving pooled lines it beeps on entry of the last digit.

Very rarely do you find a Partner set up in pooled mode.

I suggest you reach out to one of the Avaya mods and hire them for an hour of phone support. It's a simple little system .... once you know it.

Oh, it's in pooled (hybrid) mode? Shoulda said that to begin with. Very rare indeed!

So you have extensions with line buttons and some with pool buttons?

-Hal

I read it as NOT in pooled mode


Really, back it up, default it, try again.

Devil's advocate. What happens if you change #104 on the fly? Worst case is that it defaults the pool and ring assignments.

I've never done this to an installed and programmed system, but it might be quicker than backup and restore.

Carl

Number of lines is used only during initial system setup. If you have all your modules installed at the time of initial powerup the system will recognize the total number of lines and automatically set 104 to that number. If you want to remove some lines, you do that through 104 before you do any other programming (that's why it's right after setting the time). After the system is programmed and in operation you add and remove lines from extensions via 301. Add additional modules you use 301 to assign those lines to extensions even though 104 doesn't reflect the additional lines.

Changing 104 after the system is programmed can mess some things up depending on what features were programmed. Tommy can probably tell you what. If 301 doesn't do it there is no reason to change 104 unless you want more problems.

If the system is in KEY mode (which is the out of box default) trying to program any of the pool items will result in an error beep.

I wouldn't even do a backup- dump everything and start from scratch. If he's afraid the system won't work the default is a square system- all lines assigned to all extensions and all extensions ring on all lines. Can't go wrong.



-Hal

Latest update:

System reset - set time and date: Same problem incoming calls are ok, can't dial out..

Swapped one of the new 206e modules with original working 206E, ( slot 5 to slot 1) : New module works as designed in slot 1, old module in slot 5 will not dial out.

There is a pcmcia backup restore card installed.

The backup batteries were corroded. cleaned terminals and replaced batteries.

I also tried powering down the system down and up without the pcmcia card: same issue exists.

Should I try a system reset without the pc card installed?

Yo u say you added a New 206e, there is not such thing as New. Probably 20 years old or more.

Sometime times you have to either walk away or upgrade. Plenity of use Partner processors R 7 or R 8 and Refurbed 3x 8. Get rid of the 206 Mods.

You have been at this for weeks. It's must be costing the end use a fortune for this. Unless for work for free.