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Joined: Oct 2018
Posts: 3
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OP
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Joined: Oct 2018
Posts: 3 |
Hi All -
We have had an issue occur with our UC Desktop. The operator cannot complete a supervised transfer. The option to "complete" the call cannot be clicked.
This one has me perplexed. Cannot seem to find a way to fix it. Any advice?
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Joined: Sep 2004
Posts: 4,126 Likes: 1
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Joined: Sep 2004
Posts: 4,126 Likes: 1 |
This ongoing issue or new? Are you using a UC server or not? You understand the SV8100 support is going away after Dec 31st right?
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Joined: Oct 2018
Posts: 3
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OP
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Joined: Oct 2018
Posts: 3 |
New issue. The UC Desktop has been working just fine until a few days ago. Yes, we are using a UC server with two operators answering calls for the building.
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Joined: Sep 2004
Posts: 4,126 Likes: 1
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Joined: Sep 2004
Posts: 4,126 Likes: 1 |
You reboot everything? I mean other than that did someone do some programming?
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Joined: Oct 2018
Posts: 3
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OP
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Joined: Oct 2018
Posts: 3 |
Yes, everything has been rebooted.
Some programming was completed to change a couple of extension numbers in PC Pro shortly before the issue presented itself. But I already attempted to reload the previous build to rule that out.
Our Network Engineer also recently installed a new firewall. Do you think it is possible that the firewall may be blocking something?
The only thing that is not working in UC Desktop is the ability to complete a supervised call transfer.
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Joined: Sep 2004
Posts: 4,126 Likes: 1
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Joined: Sep 2004
Posts: 4,126 Likes: 1 |
These external VoIP phones?
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