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#624711 10/29/18 05:24 PM
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Hi All -

We have had an issue occur with our UC Desktop. The operator cannot complete a supervised transfer. The option to "complete" the call cannot be clicked.

This one has me perplexed. Cannot seem to find a way to fix it. Any advice?

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This ongoing issue or new? Are you using a UC server or not? You understand the SV8100 support is going away after Dec 31st right?

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New issue. The UC Desktop has been working just fine until a few days ago. Yes, we are using a UC server with two operators answering calls for the building.

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You reboot everything? I mean other than that did someone do some programming?

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Yes, everything has been rebooted.

Some programming was completed to change a couple of extension numbers in PC Pro shortly before the issue presented itself. But I already attempted to reload the previous build to rule that out.

Our Network Engineer also recently installed a new firewall. Do you think it is possible that the firewall may be blocking something?

The only thing that is not working in UC Desktop is the ability to complete a supervised call transfer.

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These external VoIP phones?


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