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#626712 - 01/08/19 06:39 PM Outside Voicemail message length to short  
Joined: Oct 2007
Posts: 113
Ed Lentz Offline
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Ed Lentz  Offline
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Joined: Oct 2007
Posts: 113
Midland, Mi
I just setup an Axxess system Version 11.01 with a Linux EVMC. They are using Pots lines that are proviced by AT&T over a VoIP ATA. We are getting complaints that callers leaving voicemail messages only get 2 - 3 seconds of a message before they are dropped. A conversaion to a phone works fine. Internal messaging to the voicemail boxes is normal, messages can be left to the full allowable timer. AFAIK the caller hears nothing other than a click. The minimum message length is set to 1 sec.

Any ideas what is going on? Talkoff?? I remember the problem but not the remedy. Getting to old to be working on these old systems :))


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#626714 - 01/08/19 07:57 PM Re: Outside Voicemail message length to short [Re: Ed Lentz]  
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DND ON Offline
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Connecticut
I would start by running a hybrid balance test on the CO lines. From there, try the twist settings under Voice Processor / Timers & Limits.

Increasing the twist settings makes digit detection more sensitive, decreasing them makes digit detection less sensitive.

Increased sensitivity might cause talk-off, where voice is mistaken for DTMF. Increasing digit timers should correct that.

#626758 - 01/10/19 01:56 PM Re: Outside Voicemail message length to short [Re: DND ON]  
Joined: Oct 2007
Posts: 113
Ed Lentz Offline
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Ed Lentz  Offline
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Joined: Oct 2007
Posts: 113
Midland, Mi
Thanks DND-ON

I will try that.


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#626759 - 01/10/19 02:02 PM Re: Outside Voicemail message length to short [Re: Ed Lentz]  
Joined: Oct 2007
Posts: 113
Ed Lentz Offline
Member
Ed Lentz  Offline
Member

Joined: Oct 2007
Posts: 113
Midland, Mi
Just checked the system and the settings for those were set to unlimited. Looked at the Help and set them to default :

high to low twist (Play) 8.2
high to low twist (idle) 5.2

Low to high (play) 9.2
low to high (idle) 8.2

Will go from there

Thanks again


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#626802 - 01/11/19 09:04 PM Re: Outside Voicemail message length to short [Re: Ed Lentz]  
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hitechcomm Offline
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Posts: 3,776
New York, NY
I would check with AT&T. There are settings they can change to duplicate a Pots line.
Sounds like it see disconnect to quickly.


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