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#627110 - 02/01/19 08:39 PM LVMU Main Greetings  
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skippy3 Offline
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Is there a way to, or has anyone uploaded professional recorded greetings to the Lvmu for use as the main greeting? I kind of remember a way to do it on the IVP but haven't found anything on the Lvmu.

thanks
Dave

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#627112 - 02/01/19 09:49 PM Re: LVMU Main Greetings [Re: skippy3]  
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Professor Shadow Online content
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On page 40 of the manual it states "Secure someone to record the messages using a quiet environment" so I would assume that all recording are through the handset.


Dean
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#627113 - 02/01/19 10:47 PM Re: LVMU Main Greetings [Re: skippy3]  
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newtecky Online content
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Per Toshiba KB, the process basically involves backing up the system, replacing the existing files greeting files, and then restoring the backup.

I tried this once and I wasn't able to get it working.

Another note: backup and restoring will take the voicemail system for the entire process, and backup over 9600 baud serial is pretty slow.

On the IVP8 I would use a CF card reader.

#627136 - 02/03/19 09:45 PM Re: LVMU Main Greetings [Re: skippy3]  
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phonemeister Online content
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I've done this before a couple of times on the GVMU and it was a pain. I was successful but it did take a long time, like newtecky stated, you have to backup the entire database to replace the greeting files and then upload the entire database. Yes, 9600 baud is slow but I changed it to 56000 which helped out a lot but still it was slow. I assume the LVMU is the same as the GVMU. The greeting files have to be converted to the correct format though.

#627211 - 02/06/19 05:21 PM Re: LVMU Main Greetings [Re: newtecky]  
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skippy3 Offline
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David,

It sounds like more trouble than its worth. However do you know the KB number? Couldn't find it on FYI.

dave

#627240 - 02/07/19 07:07 PM Re: LVMU Main Greetings [Re: phonemeister]  
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newtecky Online content
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KB # 3495.

I may have a customer requesting a professional greetings, so I may need to try this out myself.

Originally Posted by phonemeister
Yes, 9600 baud is slow but I changed it to 56000 which helped out a lot but still it was slow.


Didn't know you could change the baud rate in the GVPH.

#627253 - 02/07/19 11:19 PM Re: LVMU Main Greetings [Re: newtecky]  
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Professor Shadow Online content
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Originally Posted by newtecky
Didn't know you could change the baud rate in the GVPH.

Look on page 2-2 of the Manual.

"Note Press F2 in the Serial Port and Baud Rate fields to display a pop-up box with valid entries."

I think it's the correct document.


Dean
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Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

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#627261 - 02/08/19 02:43 AM Re: LVMU Main Greetings [Re: skippy3]  
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phonemeister Online content
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You can change the serial port parameters in the system parameters via the Stratagy Admin software. It requires a reboot and then you can reconnect with the higher speed.

#627262 - 02/08/19 02:56 AM Re: LVMU Main Greetings [Re: Professor Shadow]  
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newtecky Online content
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Originally Posted by Professor Shadow

Look on page 2-2 of the Manual.

"Note Press F2 in the Serial Port and Baud Rate fields to display a pop-up box with valid entries."

I think it's the correct document.


This is the reason why I didn't try changing the Baud rate:
2-17 "CAUTION! The connection may fail if the baud parameter for this port is set
higher than 9600 or the serial port definitions for this port do not
correspond to the definitions for the COM port being used on the
UADM2 PC."

Originally Posted by phonemeister
You can change the serial port parameters in the system parameters via the Stratagy Admin software. It requires a reboot and then you can reconnect with the higher speed.


Good tip, 9600 is just so slow. I might first try changing the speed on a system on a test bench first. I would hate trying to explain to a customer why I have to default their VM because I can no longer connect.


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