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Joined: Feb 2019
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having trouble accessing my voice mail on a Nortel T7316E system. Changed the VM remotely, now I get a high pitch- (fax-signal) . Not able to change or get into the VM using *9 or #5 any help would be greatly appreciated. [email protected]
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Joined: Feb 2005
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"Nortel T7316E system" T7316e is a phone not a system. You should find out what system you have.
"Changed the VM remotely, now I get a high pitch- (fax-signal)" Changed what part of VM? What steps did you do to do what?
"or get into the VM using *9 or #5" Those codes do not sound familiar.
Are you a user or the administrator? Sounds like you might need a tech on site.
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Joined: Feb 2005
Posts: 1,615
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It appears when calling your business it is not a Nortel voicemail system but maybe an Avaya IP Office voicemail system. You probably had a Norstar system at one time then migrated to an Avaya IP Office with a Norstar module to allow you to keep your phones.
If not IP Office then may a UCX by E-Metrotel.
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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See if that high pitch sound is actually a message left in the mailbox by mistake - in other words try and delete it.
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Joined: Mar 2018
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It's also possible (if unlikely) the voicemail is a third party setup and not Nortel, Avaya, or E-Metrotel.
The Cloud is just someone else's computer!
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