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#627194 - 02/05/19 10:56 PM SX-200 ICP ver 5.0.2.14 Caller ID problem  
Joined: Oct 2010
Posts: 101
Craig A. Ahrens Offline
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Craig A. Ahrens  Offline
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Joined: Oct 2010
Posts: 101
Sioux Falls, South Dakota
on superset 420's and 5312, 5330 & 5340 phones I'm getting the Caller ID name only. If I turn off COS option 503 then the number shows. Shouldn't both the name and the number show in the display?

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#627506 - 02/19/19 08:56 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Posts: 978
Idaho Falls, Idaho USA
COS option 273 on? 509 on?

#627705 - 02/25/19 11:36 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 101
Craig A. Ahrens Offline
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Craig A. Ahrens  Offline
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Joined: Oct 2010
Posts: 101
Sioux Falls, South Dakota
OK, I turned both of those COS options on and still only get the phone number when the call is answered. This on a 5340 phone. The phone shows the voicemail auto attendant port that the call is coming from while the phone is ringing.

#627731 - 02/26/19 05:50 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Joined: May 2005
Posts: 978
Idaho Falls, Idaho USA
What type trunks?

#629016 - 04/10/19 09:30 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 101
Craig A. Ahrens Offline
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Craig A. Ahrens  Offline
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Joined: Oct 2010
Posts: 101
Sioux Falls, South Dakota
Loop start trunks.

#629045 - 04/12/19 01:03 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Joined: May 2005
Posts: 978
Idaho Falls, Idaho USA
"I'm getting the Caller ID name only." "OK, I turned both of those COS options on and still only get the phone number when the call is answered." So which is it?

#629319 - 04/23/19 08:28 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 101
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
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Joined: Oct 2010
Posts: 101
Sioux Falls, South Dakota
With COS option 503 enabled I get the Name only and with COS option 503 disabled I get the number only.

#629412 - 04/26/19 04:27 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Joined: May 2005
Posts: 978
Idaho Falls, Idaho USA
Try disabling 503 in voice mail COS, and check for 19 CPN set-up. Should be the same number for all tenants.

#629460 - 04/29/19 06:24 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Joined: May 2005
Posts: 978
Idaho Falls, Idaho USA
I mean Form 19 CPN for all tenants

#629762 - 05/10/19 09:53 PM Re: SX-200 ICP ver 5.0.2.14 Caller ID problem [Re: Craig A. Ahrens]  
Joined: May 2005
Posts: 978
westerntelephone Offline
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westerntelephone  Offline
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Joined: May 2005
Posts: 978
Idaho Falls, Idaho USA
Sooooo........?

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