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#628597 - 03/28/19 06:48 PM Allworx 6X Incoming Ringing answers only after 10-12 rings  
Joined: Mar 2016
Posts: 3
Legacy Offline
Member
Legacy  Offline
Member

Joined: Mar 2016
Posts: 3
SW Florida and Denver, CO
We're having issues with Allworx 6X Incoming Ringing answers only after 10-12 rings.
Connected to Cbeyond Birch channel bank which makes the CO lines appear as POTS.
Cannot for the life of us figure it out. Could it be the ring voltage coming from Telco? Our test set responds to incoming ringing instantly.
Maybe a setting in the Allworx 6X regarding ring delay?
Thanks!

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#628652 - 03/30/19 01:34 AM Re: Allworx 6X Incoming Ringing answers only after 10-12 rings [Re: Legacy]  
Joined: Mar 2001
Posts: 3,237
JWRacedog Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
JWRacedog  Offline

Moderator-Allworx, Nisuko-Tie, Vodavi

Joined: Mar 2001
Posts: 3,237
Mission, TX S. Beloit, IL
"Incoming Ringing answers only after 10-12 rings."

Do you mean the VM is programmed to answer every call? Or do you mean that several phones are programmed to ring?

How is the system programmed to ring? Are you using a virtual ringing extension?

When did you notice a change? What was the system doing before? What do you think happened to make it change from what it was doing before?

Need a bit more information.

Do you have remote access to the system?

#629058 - 04/12/19 06:53 PM Re: Allworx 6X Incoming Ringing answers only after 10-12 rings [Re: JWRacedog]  
Joined: Mar 2016
Posts: 3
Legacy Offline
Member
Legacy  Offline
Member

Joined: Mar 2016
Posts: 3
SW Florida and Denver, CO
thank you, it was a LEC issue.


Moderated by  JWRacedog 

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