Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
TDE 600 off-premise foward situation
#629505 05/01/19 04:47 PM
Joined: Jan 2005
Posts: 15,247
Likes: 1
Moderator-Vertical, Vodavi, 1A2, Outside Wire
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,247
Likes: 1
Recently, we switched service providers on an existing TDE600. After the fact, we found that the original service provider (CenturyLink) had made an exception to traditional PRI routing where the customer's main number (426-6000) was pointed to a third party head-end marketing service using a dedicated number 676-7669. Callers would make their desired option from this head-end tracking service and then the caller would be transferred to the appropriate DID for the department at the car dealership they wanted. <IMPORTANT> Under this setup, the caller's number was carried through to the dealership when the call was answered.

Now, Spectrum (the new provider) refuses to peel off the main number (426-2000) and point it elsewhere. Everything must be delivered over the single PRI and any routing must be handled on-premises.

Old scenario: Call to 426-2000 > rings directly to 676-7669 and call processing is handled by third party > calls are delivered w/CID information as if directly-dialed.

New scenario: Call to 426-2000 > rings directly to X222 which is permanently forwarded to 676-7669 > calls are delivered w/ dealership's main number as CID, not the caller's.
(Note: This setup where the calls go to X222 first was something already set up in the TDE600 from years ago, which is why we didn't noticed the CID following issue until now).

Can anyone think of a manner in which calls to the main number can forward to the third party WITHOUT the CID information being stripped at the TDE prior to forwarding? I've changed the ISDN options in system programming 2.9.17 CLIP to ISDN, but it had no effect.

NOTE: If I call the third party's direct number (676-7669) directly and make my selection from their menu, my calling party ID information is displayed correctly, so we know that their end is working properly and the TDE is doing the blocking through the trunk/trunk conference created by the forwarding.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: TDE 600 off-premise foward situation
EV607797 #629514 05/01/19 07:55 PM
Joined: Mar 2018
Posts: 315
Likes: 1
Online Content
Joined: Mar 2018
Posts: 315
Likes: 1
First be sure that you are controlling outbound caller id. If Spectrum is controlling it nothing you do is going to make a difference.

I'm just throwing stuff out there that may or may not work.

2.9.4 Send CLIP of CO Caller "enable".

2.9.7 CLIP Modification (outgoing)

4.1 ISDN CLIP for ext 222 remove CLIP ID and change the "CLIP on Extension/CO to CO

I'm not sure what would happen if you did 3.5.1 "group fwd call from co" turned it on and pointed it at 676.7669.

As a final resort find out what the head-end marketing service is doing for them and see if there is some combination of hardware/software that can be put on-site to accomplish similar things.

If I come up with other random things, or better things I will let you know.

The Cloud is just someone else's computer!

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
OpenTSP - Windows 10
by FoneJacker - 10/19/20 03:09 PM
ESI Hosted
by mdaniel - 10/16/20 09:51 PM
Mitel phones
by jsaad - 10/16/20 06:22 PM
Vodavi In-Skin HDD VM Card
by ABLE1 - 10/16/20 01:17 PM
Who's Online Now
39 members (jsaad, Corrupted DNA, dexman, Curlycord, JBean3329, KRRath, Toner, C5Z, Notaphoneguyatall, justbill, MooreTel, BobRobert, hbiss, mdaniel, DD782, rstrek, nfcphoneman, Bull Tone, Pinecreekboy, nameless, nonameyet, hitechcomm, Touch Tone Tommy, chiefjon, jab1780, RATHER BE FISHING, Daniel, Professor Shadow, Carl Navarro, Ruben, Bob3470, Memphisribs, RonP, FoneJacker, metelcom, vicbob, Skunky, Noobed2336, Neil Hes), 536 guests, and 54 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
junkman, Tom J.
Newest Members
Farquie, 4teltech, TRIM IT, LLC, DocZ81
49364 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 25
Ruben 15
hbiss 14
Daniel 10
Bluewater Sailing
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners